Department Manager

Job Details
Salary: $52,000 annually
(equal to
$25.00 per hour
)
Work schedules are expected to be shifts of
8.5 hours 5 days a week
. Depending on the business operation, these
shifts will continuously vary
from early mornings, day, afternoons, evenings and overnights shifts. This role requires
open availability
work including weekends and weekdays, with varying days off.
In addition to the responsibilities of a Shift Supervisor, you are responsible for
providing business leadership
while running your assigned department that contributes to the
overall success
in
achieving restaurant targets
of
sales
,
profit
,and
guest experience
. You know
how to energize
and
motivate
our crew, inform them of
business targets
and ensure they receive the
training and coaching
to be successful.
On-Floor Shift Management and Area Supervision:
~75%-80%
Administrative Tasks:
~25%-20%
Your Vibe
You
lead by example
and are
accountable
. You have
high expectations
and consistently
raise the bar
for yourself and your team. When confronted with a situation, you can assess and
problem-solve
with confidence. You put
people before profit
, knowing that creating a
positive culture
leads to happier, more engaged staff who will deliver a
better experience
for your guests.
Traits include
: Accurate, Flexible, Reliable, Organized, Dependable, Excellent oral communication, Excellent written communication, Client focused, Effective interpersonal skills, Team player
Qualifications
Ability To Supervise
: 11-15 people
Education:
Secondary (High) school graduation certificate preferred
Holds valid First Aid and Food safety certifications (company to provide first class for qualified candidates if needed)
Experience
:
Several years of recent experience in food preparation or food service are required * recent defined as within the last 3-5 years
2+ years of recent restaurant or food-related management experience in a quick service, high volume setting (McDonald's experience is an asset) * recent defined as within the last 3-5 years
Previous experience leading a Kitchen, Guest Experience, or People Department
A permanent position; requires applicant to be a Canadian Citizen, Permanent Resident, or legally entitled to work in Canada for 12 months or greater.
This position does not include an LMIA
Proficiency with:
MS Outlook, MS Windows, MS Word, MS PowerPoint, MS Office, MS Access, Accounting software, Electronic cash register, Point of Sale system, MS Excel
Duties and Responsibilities
Daily shift accountability following McDonald's operations system
Identify operational gaps on shift, diagnose and provide direction and coaching
Review and analyze guest count, sales, and profit results
Regular monitoring of company communication to stay informed of promotions and procedural changes. May include sharing, teaching, or coaching staff on information received
Follow and oversee food safety standards through daily certifications, maintaining physical plant cleanliness standards, and monitoring staff actions
Follow McDonald's high standard of people practices
Seek guest feedback. Handle and document guest complaints
Monitor and report progress on department goals and objectives using department scorecard
Conduct weekly department walk-thru to assess performance, diagnose opportunities and identify action
Prepare for and participate in weekly manager's meeting
May run a secondary department in the absence of a Department Manager, assistant department supervisors reporting directly to the General Manager
Our Offer
Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment.
What this means in practice is:
Access to optional health, Dental insurance through Group Insurance Plan
Performance reviews completed bi-annually, wages reviewed annually based on performance
Eligible to participate in variable bonus program when applicable
A total rewards package that includes discounts on foods, incentives, and recognition perks
3 weeks vacation annually
Opportunities for advancement and ongoing development
Company Description
The arches are shining bright on Vancouver Island. McDonald's is looking for stars to join the team. We are a locally owned and operated by K.E.I. operating throughout communities in the mid and lower Island. We are dedicated to providing excellent guest service to all our customers and we know that starts with hiring, training, and developing the best people! There is always room to grow in our organization so everyone has an opportunity to achieve their career goals.