Mortgage Associate (Licensed) - Inbound Client & Underwriting Role

This is a remote position.
About the Opportunity
The HR Pro is recruiting on behalf of a Licensed Mortgage Associate
to join a high-performing, fully remote mortgage brokerage.
This role supports a strong volume of inbound opportunities and combines
client-facing discovery with hands-on underwriting and deal structuring
.
You will work within an established system - focusing on understanding client needs, structuring deals, and moving files forward efficiently as part of a collaborative team.
This role requires a high level of
empathy and professionalism
, as many clients are navigating complex life transitions and require both guidance and clarity throughout the process.
While this is a fully remote position,
preference will be given to candidates based in Alberta, particularly the Edmonton area
.
Key Responsibilities
Client Discovery & Conversion
Respond to inbound leads in a timely and professional manner
Conduct structured discovery calls to understand client needs and financial position
Build rapport and establish trust with clients, particularly in sensitive or complex situations
Confidently guide clients through next steps, including asking for commitment to proceed when appropriate
Underwriting & Deal Structuring
Review income, credit, and supporting documentation
Assess deal viability and identify potential challenges early
Independently
pre-underwrite and structure mortgage solutions
aligned with lender guidelines (primarily A and strong Alt-A)
Present clear recommendations and guide clients through available options
Collaborate with internal team members to strengthen and finalize submissions
Prepare files for submission, ensuring accuracy, completeness, and alignment with lender requirements
File Management & Communication
Maintain organized and up-to-date client records in CRM systems
Communicate clearly and consistently with clients throughout the process
Set expectations and provide updates to ensure a smooth and predictable client experience
Deliver both positive and challenging information with professionalism and empathy
Ensure compliance with internal processes, lender guidelines, and regulatory requirements
How This Role is Structured
This position combines
client-facing discovery with hands-on underwriting and deal structuring
within a high-volume, team-based environment.
You will be working with
inbound leads and an established client base within the brokerage
, guiding clients through the discovery and structuring process while following proven workflows and underwriting approaches.
The role is well-suited to someone who enjoys both
client interaction and the analytical side of mortgage underwriting
, and is comfortable working within a collaborative team model where files and client relationships are supported across the team.
Requirements Active Mortgage Broker/Agent license in Canada (or ability to transfer to Alberta)
3+ years of experience
in a mortgage brokerage or lending environment
Demonstrated experience working directly with clients, with a focus on
building trust, guiding conversations, and managing relationships throughout the mortgage process
Strong communication skills with a
calm, empathetic, and professional approach
, particularly when working with clients in sensitive or high-stress situations
Experience supporting clients through
complex life events such as separation or divorce
is a strong asset
Proven ability to
review, assess, and structure mortgage files
, with a focus on A lenders and strong alternative (Alt-A) solutions
Strong understanding of
income analysis, credit review, and mortgage structuring fundamentals
Comfortable guiding client conversations and
confidently asking for next steps or commitments
, using a consultative (non-sales-focused) approach
Hands-on experience using a
CRM system (Zoho or similar)
to manage client communication, notes, and workflow
Experience with
mortgage submission platforms
(e.g., Filogix, Velocity, Expert, Finmo or similar)
Highly organized with strong attention to detail and follow-through
Able to manage multiple files in a
fast-paced, high-volume environment
while maintaining a high standard of client care
Comfortable working within a
team-based environment
, supporting a shared client base rather than building an independent book of business