PMO Lead

General Information:
Job Title: PMO Lead
Location: Milton, ON (Onsite/Hybrid)
Job Type: Contract
Reporting Line: VP, Supply Chain Consulting
Salary Range:
• Total Compensation: CAD 75–100 per hour (negotiable)
About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
We are hiring a Senior Project Manager (PMO Lead) to build and own the PMO operating system for our Supply Chain Consulting practice while leading high-risk, high-visibility client programs.
This is not a Scrum Master or purely technical delivery role.
This role is responsible for:
End-to-end program ownership
Facility launches (shell-to-go-live)
3PL transitions and stabilization
Multi-vendor orchestration and readiness
Executive reporting, escalation, and budget control
The role begins with an immediate deployment on a large-scale warehouse launch (1.1M sq. ft facility) and then expands into broader PMO leadership across the practice.
We are looking for someone who can create order where absent, operate under pressure, and drive execution across business, operations, and delivery environments.
Key Responsibilities:
Project Ownership & Program Leadership (Immediate Focus)
Own delivery of large-scale supply chain programs, including facility launches and transitions
Build and manage integrated master schedules (shell-to-go-live)
Drive milestones, sequencing, and execution under tight timelines
Maintain full ownership of delivery outcomes, timelines, and accountability
PMO Governance & Operating System Build
Define and implement PMO standards, templates, and governance frameworks
Establish RAID logs, reporting cadence, and delivery health tracking
Build visibility into:
Staffing capacity
Delivery health
Risk concentration
Standardize execution across all consulting engagements
Vendor, Procurement & Multi-Party Coordination
Orchestrate multiple vendors including:
General contractors (GCs)
Racking providers
MHE and automation vendors
Security and infrastructure partners
Manage procurement coordination, approvals, and execution readiness
Ensure all third-party dependencies are aligned to the critical path
Change Management & Stakeholder Alignment
Act as the single point of accountability for execution and escalation
Drive change management across operations and client teams
Lead communication across:
Warehouse operations
Client leadership
Delivery teams
Executive Reporting & Budget Control
Deliver clear, structured executive-level reporting and readouts
Ensure early visibility into issues and proactive resolution
Manage:
Budget tracking
Risk escalation
Timeline adherence
Multi-Project & Practice Leadership (Post-Transition)
Manage multiple concurrent programs across the consulting portfolio
Coach project managers and engagement managers.
Build repeatable playbooks for launch, recovery, and stabilization
Support scaling of the Supply Chain Consulting practice
Must Haves:
10–15 years of project/program management or PMO leadership experience
Proven experience delivering:
Facility launches (warehouse / DC) from shell-to-go-live
3PL transitions or supply chain transformations
Strong experience managing:
Vendors
Procurement processes
Cross-functional business stakeholders
Experience building or running PMO governance and delivery systems
Strong executive communication, escalation management, and reporting skills
Ability to operate on-site in high-pressure environments (warehouse/launch sites)
Nice to Have:
Familiarity with tools such as Smartsheet, MS Project, or equivalent scheduling tools
Experience with:
WMS environments (client-owned or vendor-led)
IT infrastructure coordination within warehouse launches
Staffing readiness and operational ramp-up
What Success Looks Like
30 Days
Takes ownership of the active launch program
Establishes cadence, reporting, and execution structure
Gains stakeholder alignment and trust
60 Days
Drives execution across vendors and dependencies
Improves visibility into risks, timelines, and delivery health
Stabilizes high-risk elements of the program
90 Days
Successfully delivers or stabilizes launch execution
Establishes PMO governance standards across the practice
Expands into multi-project leadership and coaching
Why You’ll Love Working Here:
At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact.
We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.
Here’s what makes Fulfillment IQ a rewarding place to work:
Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.
Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.
Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.
We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.
A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.
Perks you’ll appreciate:
Health & Wellness
Comprehensive health and dental coverage for you and your family (region-specific plans)
Employee wellness programs where applicable
Time Off
Competitive paid time off (PTO), sick leave, and public holidays
Flexible leave policies that respect local labor standards
Retirement & Financial Security
Retirement savings programs and employer contributions
Region-specific plans (401(k) in the U.S., CPP and supplementary plans in Canada)
Professional Growth
Dedicated learning and development budget
Support for skills development, leadership growth, and career progression
Flexible Work
Remote and hybrid work options
Flexible working hours aligned to role and client needs
Additional Perks
Equipment and workstation allowances
Internet and business travel reimbursements
Employee stock options (ESOP), where applicable
Team events, meetups, and company offsites
Life at Fulfillment IQ:
Fulfillment IQ is a people-first company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace.
Learn More About Us:
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube