Warranty/Service Technician at Cornerstone Building Brands — NeverHard

Job Description Cornerstone Building Brands is seeking a Warranty/Field Service Technician to perform in-field warranty and service repairs and adjustments on window and door products. Provide technical feedback on product performance and deficiencies. Communicating with dealers on the status of specific services issues. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem-solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors. This position is for Calgary and area. This Technician preferred to have glass glazing experience. DUTIES AND RESPONSIBILITES Responsible for completion of all service requests in assigned territory Perform field repairs, glass replacements, operational adjustments and repair Conduct field evaluations and inspections Provide documentation on work performed for each service call Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival Work closely with service scheduler providing feedback on complete and incomplete service requests Document requirements for follow-up appointments Assist in the scheduling of follow-up appointments Provide technical feedback Document information gathered in the field regarding operational and design deficiencies Provide recommendations for modifications Operate service Van/ truck in a courteous and safe manner Maintain parts inventory in assigned service vehicle Monitor supply levels of parts and materials, restock as needed EQUIPMENT PROVIDED Tools, Equipment, PPE will be provided Mobile Phone Assorted hand and power tools Service Vehicle Glass cup Steel-toed Safety shoes Uniform Shirts Safety Gloves and glasses