Virtual Sales Rep I at AbbVie — NeverHard

Job Description AbbVie’s Austin-based Virtual Sales is a professional team of virtual sales personnel that supports existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation. Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives. Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starter and can articulate value on a consistent basis to foster growth of an expanding customer base through creating positive customer interactions and lasting relationships. Core duties include: Ability to use virtual sales techniques to positively engage with an assigned list of healthcare professionals. Establish phone presence - commanding and engaging, ability to create rapport, network, build, and maintain productive business relationships. Engage targeted healthcare professionals in promotional communications in accordance with policies and procedures set by the program. Verify and complete required data entry including details of the target’s responses, notes, and any follow-through actions in accordance with policies and procedures, ensuring data integrity. Manage daily sales call activity to optimize time and maximize the achievement of program objectives. Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective. Successfully complete all required training and meet training expectations to service customers within the parameters of the program. Demonstrate effectiveness working independently and in a team environment. Meet and exceed established daily and monthly call volume metrics successfully. Process customer requests related to product samples and literature programs in a timely, accurate, and professional manner. Display ability to thoroughly answer questions related to the process of securing product samples and literature, including mandatory signatures required to execute delivery. Provide information pertaining to additional sources of information and services regarding products, such as referral to websites or other appropriate AbbVie resource. Project a professional company image through all phone interactions and establish ongoing relationships with clients by providing prompt and accurate service. Assist with various tasks as assigned including reports and presentations to support team objectives. Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions using scripted responses. Effective and timely communication with the Virtual Sales Manager. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)