Virtual Call Center Agent at GenBio — NeverHard

We are seeking a reliable and professional Virtual Call Center Agent to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and provide timely solutions while delivering excellent service. Key Responsibilities: Answer and manage incoming customer calls in a courteous manner Make outbound calls as required for follow-ups or support Address customer questions, concerns, and service requests Accurately document call details and update records Maintain a high level of professionalism and customer satisfaction Requirements: Strong verbal communication and active listening skills Basic computer skills and ability to navigate multiple systems Ability to work independently in a remote setting Customer-focused mindset with strong problem-solving abilities.