URGENT NEED - Salesforce Loyalty Management - Lead Designer : Toronto, Canada at Futran Solutions Inc — NeverHard

Role: Salesforce Loyalty Management - Lead Designer Location: Toronto, Canada (Hybrid) Job Type: Ful-time Skills: This role is onsite tech lead with designer experience. Design and implement comprehensive loyalty programs, including multi-tier memberships, earning and redemption rules, point expiration, promotions, and partner programs for complex business requirements. Develop and configure robust solutions using Salesforce Loyalty Management Cloud, Marketing Cloud, and Service Cloud to support omni-channel engagement and event-driven architectures for loyalty rewards and redemptions. Architect and implement real-time integrations using REST/SOAP APIs and Salesforce Platform Events to connect with external systems such as POS, payment gateways, CRM, and partner portals. Build and customize loyalty features using Apex, Lightning Web Components (LWC), Triggers, Flows, and OmniStudio to meet specific business needs and handle high-volume loyalty data. Design scalable data models for transactional loyalty data (earning, redemption, balances) and optimize data flows using ETL processes. 6. Create Loyalty Dashboards: Build and customize Einstein Analytics/Tableau CRM dashboards to provide insights into key loyalty metrics like active members, redemption rate, and breakage. Implement CI/CD pipelines using tools like Gitlab, Bitbucket, Azure DevOps, or Copado, and manage a comprehensive release strategy for parallel loyalty program development. Lead automated unit testing, regression testing, and security best practices. Ensure compliance with PII data protection and GDPR/CCPA for financial and data handling. Act as a subject matter expert, mentor junior team members, and conduct technical design reviews to resolve escalations and drive critical technical decisions. Possess preferred certifications such as Salesforce Loyalty Management Consultant, Platform Developer, Application Architect, or Integration Architect.