Unit Clerk II (Emergency Department) at Toronto East Health Network — NeverHard

Overview As part of the multi-disciplinary team the Unit Clerk is responsible for the facilitation of patient flow through the Emergency Department and acts as a liaison to staff, patients, their families and the public; the incumbent is professional, courteous and displays the values of the organization during all interactions while working collaboratively with the clinic and interdisciplinary staff. Education - Minimum Grade 12 or equivalent educational preparation. - Training related to office administration/office coordination. - Knowledge of medical terminology required. Qualifications - Demonstrated ability to work independently and as part of an interdisciplinary team in an extremely diverse, fast paced environment. - Proven innovation in problem solving skills and critical thinking. - Demonstrated interpersonal and conflict resolution skills. - Professional telephone etiquette is mandatory. - Expert in the use of Powerchart, ANSOS, ESM, SAP/SRM, Word and Excel. - Excellent written and verbal communication skills required. - Excellent computer and keyboarding skills. - Demonstrated embodiment of MGH core service standards and values as demonstrated through tact, diplomacy and discretion in matters that relate to patients, staff and hospital affairs. - Demonstrated ability to understand and follow written and verbal instructions. - Demonstrated ability to be receptive to instructions/direction. - Able to work independently as well as work in a team environment. - Excellent organization skills required. - Experience coordinating patient bookings appointments required. - Chart and file management. - Demonstrated ability to work closely with patients, to provide patient focused care. - Excellent work and attendance record required. - All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario. - All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH. - All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices. EMPLOYMENT EQUITY & ACCESSIBILITY STATEMENT Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team. Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs. This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate. MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.