Tour Guide - Winter 2026/2027 at Ziptrek — NeverHard

Role Summary Our guides are the foundation of our business and our renowned guest experience; we look to them to deliver safe, energized, and confidence-inspiring tours. A competent Ziptrek-trained guide is physically able to work long days outside in our beautiful old-growth rainforest while ensuring a high level of guest safety and experience. Our guides enable guests to focus on their individual experiences and a perfect combination of exhilaration and education in iconic natural environments. What we’re looking for: Safety-oriented individuals with a passion for the outdoors. Minimizing risk is our #1 priority - fun is a close second A keen interest in environmental stewardship and enjoy teaching others about it daily Physically able to lift 80 lbs and work a labor-intensive job for up to 10 hours/day Team players, individuals who can put guest and team priorities above personal objectives You have your 16-hour first aid certification - or you can get it by the time you start Main Duties Safety Adhere to and maintain knowledge of all job-related protocols, policies, and procedures. Conduct safe and confidence-inspiring tours; double-checking harness/connections, ensuring appropriate radio protocols are maintained, zipping in control at all times, and braking in accordance with Ziptrek safety standards. Operations Manage efficient tour flows within the allotted time frame. Prepare equipment, retrieve harnesses, distribute helmets and build understanding around the correct usage of all components. Control equipment inventory, returning all harnesses and helmets into storage after use. Additional duties as required, often depending on the season. Communication Maintain strong communication with Guest Services, coworkers, and Course Supervisors throughout the day. Create an inclusive environment for guests and coworkers through open and welcoming communication. Guest Experience Greet groups on time and enthusiastically. Understand that each guest’ experience is their first and treat them as such. Uphold the highest level of customer service during every tour - from start to finish. Take ownership of customer needs and address any concerns before they become a problem. Teach ecological material in an interesting and factual manner, appropriate for each group. Engage and educate diverse guest demographics in the location’s ecological story, guided by the Natural Step Employee Experience Adhere to Ziptrek’s Core Value of “Safety, Guest experience, Education and love for the environment” Help fellow staff members - creating a supportive and empowering work environment Put team objectives above personal objectives and create a working environment in which fellow employees feel empowered and supported Establish and maintain effective working relationships with co-workers, supervisors, managers Be mutually responsible for a fun and positive workplace on a day-to-day basis Hours, Training & Benefits: On-call scheduling with variable hours based on bookings, typically 2–3 tours per day Starting wage of $20.75/hour Guaranteed Hours Program, ensuring minimum 32 hours per week Approximately two weeks of paid, in-house job-specific training Winter Recreation & Wellness Package - we pay for you ski pass! Extended Health Benefits available after 9 months of continuous employment Long-term staff housing available ADVENTURE - EDUCATION - INSPIRATION We are a guest-focused business that is seasonal in nature - during peak times we may call on our team to get outside, work additional hours and do whatever it takes to deliver the experience we are renowned for. **Please be sure to check your junk/spam inbox as sometimes our emails go there**