Tier II Engineer at Proven IT in Naperville, DuPage County. Skills: Hardware, Infrastructure, Software, Technical Support, Troubleshooting. Apply on NeverHard.
Company
Proven IT
Location
Naperville, DuPage County
Type
full_time
Required skills:
Hardware
Infrastructure
Software
Technical Support
Troubleshooting
Job Type Full-time Description The Tier II Engineer is responsible for various managed IT support related to technical troubleshooting and maintenance. This is the intermediate level of technical customer support. The Tier II Engineer has a broad understanding of the hardware, software, and infrastructure unique to each Proven IT client. Responsibilities Tier II receives escalations from Tier I to deliver support for Proven IT Helpdesk customers Analyzes and investigates the customer needs thro…