Test Automation Engineer at Civica — NeverHard

Test Automation Engineer Winnipeg, Canada Description We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as a Test Automation Engineer at Civica This is a brilliant opportunity to combine test automation with hands-on customer support in one varied role. You’ll build and execute automated test scripts using tools such as Playwright, while developing your SQL, PowerShell and AI tooling knowledge. You’ll work closely with software development teams to identify defects and improve enterprise software quality. The role also gives you direct customer exposure, resolving Tier 1 and Tier 2 queries and supporting user testing. You’ll gain an end-to-end understanding of Civica Canada’s Convergence software in a collaborative, global environment. Perfect for a detail-focused problem solver who enjoys both technical challenges and helping customers succeed. Requirements · Knowledge of automated testing script writing tools. Familiarity with Playwright. · Basic knowledge of scripting languages, such as Windows CMD “.bat” and PowerShell. · Basic knowledge of Microsoft SQL Server (ability to: create and execute basic SQL queries via SQL Server Management Studio, run trace files, backup and restore databases, review Server and Database properties) · Good working knowledge of Microsoft Office products including Outlook, MS Word, MS Excel, Browsers and PowerPoint · Familiarity with AI tooling, particularly as it relates to developing test automation scripts Responsibilities: · Creating automated test scripts by reviewing business and technical requirements · Executing automated test scripts, documenting and testing defects · Maintaining and updating test data sets and automated test scripts · Responding and resolving End-User Support inquiries (both Tier 1 and Tier 2) on a rotating basis or as required. Must also be able to work or be on-call during certain Canadian Statutory holidays (with applicable compensation). · Diligent documentation of test results and working with the fellow software development staff to quickly identify and correct software and documentation defects · Understand Civica Canada’s Convergence application from an end-user’s perspective to enable the design of effective and relevant automated test scripts and be able to provide pertinent tier 1 and tier 2 support Benefits Benefits Time Off & Work-Life Balance ✔ Annual Leave – 3 weeks (1–5 years), 4 weeks (6–10 years), 5 weeks (10+ years), 6 weeks (20+ years). ✔ Sick Leave – 15 paid sick days per year (pro-rated for part-time employees). ✔ Bereavement Leave – Paid leave for permanent employees during times of loss. ✔ Statutory Holidays – Public holidays in line with provincial standards, including election day and jury duty leave. ✔ Parental Leave – Maternity and parental leave in accordance with Provincial Employment Standards. ✔ Agile Working – Access to a wide range of flexible working arrangements to support work-life balance. Health, Protection & Wellbeing ✔ Extended Health Insurance – Comprehensive cover for employees, spouses, and legal dependents, including travel insurance. ✔ Dental Insurance – Coverage for routine and emergency care for employees and eligible dependents. ✔ Employee Assistance Plan (EAP) – 100% employer-paid confidential support services. ✔ Basic Life Insurance – Financial protection for you and your family. ✔ Accidental Death & Dismemberment Insurance – Additional financial security. ✔ Long-Term Disability Insurance – Income protection during extended illness. ✔ Spousal & Dependent Life Insurance – Additional coverage options for your family. ✔ Comprehensive & Compassionate Cancer Care – Specialist support services through Desjardins Insurance, offering prevention, assistance, return-to-work guidance, and expert workplace cancer support. Recognition & Development ✔ Milestone Service Awards – Recognition and celebration of long-term service. ✔ The Civica Awards – Annual awards recognising individuals and teams making an outstanding contribution across the Group. ✔ Diamond Club – Our global sales incentive scheme celebrating top performers who deliver exceptional results and live our values. ✔ Learning & Development Platforms – Access to a wide range of leadership, technical, and soft skills training resources. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.