Temporary Call Center Agent- Medicare Sales Support at UPMC — NeverHard

Do you take pride in delivering high-quality customer service and creating positive first impressions? If you enjoy helping others, answering questions, and guiding people toward the right solutions, this opportunity could be a great fit for you. As part of our team, you'll work from the comfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Every conversation you have has the potential to make a meaningful impact. What You'll Do In this role, you will: + Be the friendly voice that answers inbound calls and helps prospective members navigate their options + Educate callers about UPMC For Life and guide them toward the right resources + Support our Sales team by conducting outbound outreach (no cold calling) to prospective members + Assist individuals with enrolling in plans-right over the phone + Accurately document interactions and manage lead information in our CRM system + Contribute to additional data entry and support projects What Your Schedule Looks Like + Variable 8-hour shifts between 8:00 AM - 8:00 PM + Includes evenings and weekends as needed Why This Opportunity Stands Out + 100% remote + Competitive pay at $19/hour + Temporary role (up to 6 months) + A great way to get your foot in the door with a respected healthcare organization What You Bring + A passion for helping others and delivering excellent customer service + Strong communication skills and comfort speaking on the phone throughout the day + Ability to learn and explain Medicare and Special Needs Plan information + Comfort navigating multiple systems while multitasking (listening, typing, researching) + Attention to detail when documenting information Work-From-Home Requirements To ensure you can successfully perform in this role, you'll need: + Internet speeds of 20 Mbps download / 5 Mbps upload or greater + Under 50ms ping and under 10ms jitter + Please note: Satellite, hotspot/cellular, or DSL services are not supported Ready to Get Started? Apply today and take the first step toward a rewarding opportunity! + High School graduate or equivalent preferred + Proficiency in typing, Windows Systems, and MS Office products + PA Accident and Health insurance is a plus + Ability to make independent decisions + Minimum 6 months of direct customer service experience; call center, specifically retail and food service industry experience, preferred + Basic analytical skills necessary to evaluate customer needs. + Exemplary Customer service skills and professionalism in adherence to UPMC-based values. + Knowledge of Medicare or Insurance Terminology is a plus Licensure, Certifications, and Clearances: + Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal