Technical Support Specialist (Remote) at Abacus Serivice Corporation — NeverHard

Job DescriptionJob Description RESPONSIBILITIES Provide technical support on HumanWare products and technologies for customers and partners; Resolve customer questions or problems received in the areas of product functionality and bugs/enhancements; Keep customers informed of how and when problems are resolved; Responsible for ownership of issue to resolution and escalation as needed; Complete detailed documentation of all customer and partner interactions as well as RMA transactions in the system; Contribute technical tips to customers, distributors and sales staff as required; Transfer customer feedback to appropriate staff; Test and evaluate new products and software versions as needed; Attend training opportunities as needed to keep skill set current; Promote and maintain a high quality, professional, service-oriented company image among users. REQUIREMENTS Degree in Computer Sciences or equivalent is an asset; Excellent oral and written communication skills in English; Knowledge of CRM systems, an asset; Experience with technical products; Willing to work on different shifts; Strong interest in technologies; Customer service oriented; Excellent problem-solving skills; Organized with excellent follow-through skills to closely track customer issues; Punctuality and responsibility with a strong work ethic.