Technical Support Representative at GenBio — NeverHard

The Technical Support Representative provides assistance to customers by resolving technical issues and answering inquiries about products or services. This role ensures users receive timely, accurate, and professional support. Duties: Respond to customer requests via phone, email, or chat Troubleshoot software, hardware, and account-related issues Log and track support requests in the system Escalate complex problems to senior team members Assist in identifying recurring issues and suggest improvements Provide clear, professional guidance to users