Technical Support Representative (Entry Level) at GenBio — NeverHard

We are looking for a friendly and dependable Remote Technical Support Representative to join our team. This entry-level position is a great opportunity for someone who enjoys helping others and solving basic technical issues. You will support customers by phone, email, or chat and guide them through simple troubleshooting steps. Responsibilities: Answer customer questions in a clear and professional manner Troubleshoot basic technical issues and provide step-by-step support Record customer interactions accurately Escalate more complex issues when needed Requirements: High school diploma or equivalent Strong communication and basic computer skills Reliable internet connection and a quiet workspace Customer service experience is an asset If you are patient, positive, and ready to grow your skills, we would love to hear from you.