Technical Support & Integration Engineer at ECPK IT — NeverHard

Responsibilities: Customer Support: Handle client inquiries via ticket systems, messaging platforms (Telegram), and video calls; Jira Management: Resolve internal Jira tasks effectively; Consultation: Advise internal and external stakeholders on platform functionality; Stakeholder Interaction: Collaborate with payment providers and internal cross-functional teams; Technical Troubleshooting: Analyze interactions between system components to identify and resolve defects; Onboarding Support: Assist colleagues in onboarding new clients to the system; Technical Integration Management: Guide merchants through the entire integration lifecycle; from pre-production needs analysis and solution suggestion to post-launch support; Feature Requests: Manage and prioritize merchant requests for new features and payment methods, acting as the primary liaison between merchants and internal product/business teams. Requirements: At least 2 years of experience in Technical Support (B2B preferred); Professional proficiency in English and Russian (written and spoken, B2 level minimum); Strong analytical mindset, logical reasoning, and independence; Preferred Qualifications (Good to have): Experience in Fintech, Banking, or related industries; Proficiency with Jira and Confluence; Experience with log management tools (e.g., Kibana); Experience in supporting web services and APIs; Experience with Postman or similar testing tools.