Technical Support Engineer - Customer Support (all genders) at SCAYLE — NeverHard
Technical Support Engineer - Customer Support (all genders) at SCAYLE in New York City, New York. Skills: Customer Service, Datadog, Distributed Systems, Observability, SQL. Apply on NeverHard.
Company
SCAYLE
Location
New York City, New York
Type
full_time
Remote: Yes
Required skills:
Customer Service
Datadog
Distributed Systems
Observability
SQL
Technical Support
Troubleshooting
Job Description Investigate technical issues reported by enterprise customers - analyse symptoms, form hypotheses, follow the evidence to root cause Use observability tooling (Datadog logs, traces, metrics, dashboards) to diagnose issues across distributed services Read code across multiple repositories to verify hypotheses and trace request flows. Query databases when needed to confirm system state and reproduce issues Manage tickets through their full lifecycle, from intake to resolution, acr…