Technical Support at Cloudious LLC — NeverHard

Role Description: We are seeking a Native Spanish speaking Support Engineer with excellent communication skills and a passion for technology and customer success The ideal candidate will be comfortable working in a fast paced support environment collaborating across teams and delivering exceptional customer experiences Required Qualifications Native level proficiency in Spanish, spoken written and reading is mandatory Excellent spoken and written communication skills in English Ability to support and resolve customer reported issues in Spanish Must be willing and able to work from the office on a regular basis as required by the business Flexible to work during business hours and when needed support PST business hours Strong troubleshooting analytical and problem solving skills Excellent logical thinking critical thinking and cross team collaboration abilities Passion for technology and customer support Understanding of cloud computing concepts including cloud versus on premises environments Familiarity with Microsoft Azure services and deployment concepts is preferred Azure certifications are a plus Key Responsibilities Provide technical support to customers in Spanish and English through phone email and other support channels Troubleshoot and resolve complex customer issues related to Microsoft Azure services and technologies Leverage knowledge of Azure architecture offerings and billing platforms to deliver effective solutions and recommendations Collaborate with internal support teams and subject matter experts to address escalations and customer concerns Escalate issues promptly when specialized expertise or additional capabilities are required Maintain high quality case documentation and ensure accurate tracking of customer interactions Handle challenging and business critical customer situations with professionalism and strong communication skills Continuously develop technical expertise and stay current with Azure technologies and platform updates