Technical Manager — For CIS region at СЯОМИ ТЕХНОЛОДЖИС КАЗАХСТАН — NeverHard

Technical Manager — For CIS region （except Russia) Job Responsibilities Manage and provide technical support to regional service providers, maintain strong partner relationships, and resolve field technical issues. Monitor and improve key service KPIs, including FFR, TAT, and customer satisfaction , and drive corrective actions for performance gaps. Track product defects and recurring issues, conduct root cause analysis (RCA) , and drive effective solutions with service providers and headquarters. Organize technical training, repair skill workshops, and knowledge-sharing sessions to ensure compliance with Xiaomi’s technical policies, repair standards, and systems. Conduct regular service center visits to collect feedback on product quality, technical issues, and customer experience, and report key findings to headquarters. Support headquarters with fault analysis, including defective unit collection, failure information and log gathering, solution validation, and repair effectiveness tracking. Translate and communicate technical documents, announcements, and guidelines between Chinese and Russian as required. Support after-sales operations for online channels, including return, exchange, and technical issue handling. Complete other tasks assigned by the Service Manager and achieve agreed KPI/OKR targets . Qualifications Bachelor’s degree in Engineering, Electronics, Technology, or a related field. 2+ years of experience in consumer electronics after-sales service, technical support, or field engineering. Experience with smartphones, AIoT, TVs, or home appliances is preferred. Fluent Russian and working-level English; Chinese is preferred. Strong skills in fault diagnosis, data analysis, and root cause analysis (RCA) . Good communication, training, and service provider management skills, with the ability to drive KPI improvement. Willingness to travel regularly within the region for service center visits.