Technical Customer Success Manager at CommIT — NeverHard

We are looking for a Technical Customer Success Manager to join a fast-growing cybersecurity SaaS company that helps organizations secure their modern software development lifecycle and software supply chain. This is a highly collaborative, customer-facing role where you will work closely with Product, Engineering, and Sales teams to ensure customers achieve maximum value from the platform. You will serve as a trusted advisor, driving customer adoption, retention, and long-term success. Key Responsibilities: Customer Onboarding & Enablement Lead onboarding and implementation processes for new customers. Deliver product training and best-practice guidance. Support customers in integrating the platform into their existing workflows and environments. Customer Relationship Management Build and maintain strong relationships with key customer stakeholders. Act as a trusted advisor throughout the customer lifecycle. Ensure customers achieve their business and technical objectives. Technical Support & Problem Solving Manage customer inquiries and resolve issues in a timely and effective manner. Provide technical guidance and support for complex customer environments. Partner with Product and Engineering teams to address challenges and improve customer experience. Adoption & Growth Monitor customer engagement and platform usage. Drive product adoption and maximize customer value. Identify opportunities for account growth, retention, upselling, and cross-selling. Collaborate closely with Sales to support long-term customer success. Requirements: Bachelor's degree in Business, Computer Science, or a related field. 3+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a similar customer-facing role within a SaaS company. Strong technical aptitude and ability to understand complex technical environments. Excellent communication and stakeholder management skills. Proven ability to manage multiple customers and projects simultaneously. Strong problem-solving skills and a proactive approach to customer success. Comfortable working in a fast-paced startup environment. Nice to Have: Experience in cybersecurity, application security, or cloud security. Experience working with enterprise-level customers. Knowledge of DevSecOps, SDLC, or software development processes. Experience collaborating cross-functionally with Product and Engineering teams. Passion for technology, cybersecurity, and customer success. What You'll Gain: Opportunity to work with cutting-edge cybersecurity technology. Exposure to global enterprise customers. Close collaboration with Product, Engineering, and Sales leadership. Significant impact on customer outcomes and company growth. Fast-paced, innovative, and high-growth environment.