Technical Advisor (TA) / Team Leader (TL) at Employment and Social Development Canada — NeverHard

Technical Advisor (TA) / Team Leader (TL) Reference number: GSS23J-071097-000095 Closing date: 8 March 2024 23:59 Pacific Time Locations: Calgary (Alberta), Edmonton (Alberta), Vancouver (British Columbia), Victoria (British Columbia), Winnipeg (Manitoba), Moncton (New Brunswick), Saint John (New Brunswick), St. John’s (Newfoundland and Labrador), Halifax (Nova Scotia), Belleville (Ontario), Cornwall (Ontario), Kingston (Ontario), Ottawa (Ontario), Toronto (Ontario), Charlottetown (Prince Edward Island), Chicoutimi (Québec), Gatineau (Québec), Longueuil (Québec), Matane (Québec), Montréal Island (Québec), Québec (Québec), Rimouski (Québec), Sherbrooke (Québec), Saskatoon (Saskatchewan) Salary Range: $99,108 to $123,137 Who can apply: Persons residing in Canada, Canadian citizens, and permanent residents abroad. We welcome applicants from all backgrounds, including Black, other racialized and Indigenous peoples, women, persons with disabilities, and persons of the 2SLGBTQI+ community. Duties The Networks and Security Services Branch (NSSB) Product Management (PDM) is responsible for the life cycle management of Connectivity Services and for the overall success of SSC’s network and security business products. Product Management plays a key role in launching and supporting new Networks and Security IT products and experiences via the procurement of contracting vehicles with external suppliers or by supporting existing contracts to meet the requirements of all Government of Canada departments. Product Management provides financial management oversight for its supported contracting vehicles and services, which includes invoice reconciliation, payments, and budgetary forecasting. It also analyses and reports on large volumes of service and contract data. Product Management engages with a broad audience of stakeholders across SSC and the Government of Canada, as well as external vendors, nationally and internationally, to ensure that the Networks and Security product vision is maintained and that services are properly rendered to all SSC partners and clients. Service contracts created or renewed/modified by PDM are leveraged by other teams within SSC, such as the provisioning team, to serve government departments and issue service orders to vendors. PDM develops and documents processes and procedures for all teams and functions involved in the overall management and delivery of the suite of services: WAN, LAN, Internet, Satellites, Networks Security, and Infrastructure. Work environment Shared Services Canada is modernizing how the Government of Canada manages its information technology infrastructure. The department delivers email, data centre, and telecommunication services, including videoconferencing and Wi‑Fi, to partner organizations. SSC fosters a supportive and collaborative workplace with flexible work arrangements, promoting a positive work‑life balance and a commitment to workplace wellness. SSC is dedicated to building and promoting a diverse, equitable and inclusive workforce that reflects Canadian society. Positions to be filled Number to be determined. Information you must provide Education Graduation from a two‑year program in computer science, information technology, information management, or a related field from a recognized post‑secondary institution. Or an acceptable combination of education, training and/or experience may serve as an alternative. Experience Experience working in any area of network services with multiple clients. Experience in analysing, interpreting and reporting on data (technical, financial, or contractual) related to network services business processes. Experience providing expert advice and recommendations to management in one of the following services: Network security Satellite services Provisioning Service management IT procurement Experience in Product Life‑Cycle Management or Services Delivery Management. Definition of Network Services Security Services – services incorporated or provided separately to enhance data security and identity protection. LAN, Cabling, WAN, Cloud access, GC Backbone, Wi‑Fi, Internet, VPN/Remote Access – collective services required for building, intrabuilding, DCN, and other Wi‑Fi networks. Voice over IP – service that enables voice communication over the internet. Satellite – service that enables real‑time video communication between users. Knowledge Knowledge of financial management or administrative management of services. Competencies Analytical Thinking Client Focus Decision Making Planning & Organizing Teamwork Abilities Ability to communicate effectively orally. Ability to communicate effectively in writing. Essential for the job Various language requirements: English Essential Bilingual – Imperative (BBB/BBB) Bilingual – Imperative (CBC/CBC) Phase 1: Candidates wishing to be considered for bilingual positions will be assessed in their second official language at the beginning of the process. Phase 2: Candidates who wish to be considered for unilingual positions only or who have not passed the second language evaluation will be assessed in the second phase. Asset qualifications (may be considered essential) Experience in assessing and mapping client requirements for network security, satellite services, provisioning, service management, or IT procurement. Experience supervising employees and leading a team. Experience participating in contracting vehicle development, such as RFPs or contract management. Knowledge Knowledge of Project Management Best Practices. Knowledge of Contract Life Cycle Best Practices. Knowledge of ITIL framework. Knowledge of ITSM Best practices. Organizational needs Selection may be limited to candidates who self‑declare as a member of one or more designated Employment Equity groups: Indigenous peoples, visible minorities (including the Black community), persons with disabilities, and/or women. SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence. Operational requirements Willingness to work overtime (evenings and weekends). Conditions of employment Reliability Status security clearance – Various security requirements. The level of security required will vary according to the position to be staffed. Other information The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage applicants to indicate if they belong to a designated group when applying. The Government of Canada Workplace Accessibility Passport allows employees to document workplace barriers and accommodation needs. SSC is proud to be one of the first in government to offer the Accessibility Passport to its employees. Preference Preference will be given to veterans first and then to Canadian citizens and permanent residents (with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first). We thank all those who apply. Only those selected for further consideration will be contacted. #J-18808-Ljbffr