Team Lead (Full time) - Pen Centre at Reitmans — NeverHard

Job Description As a Team Lead , you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership, sense of style, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment. Key Responsibilities Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs). Assist with day-to-day operations , including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support. Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience. Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance. Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities. Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans. Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.