Team Lead, Dealer Engagement at PBS Systems — NeverHard

Company Name:PBS SystemsJob Location: Calgary, AB (HQ)Job Type:Full-time, PermanentNo. of Openings:01Job Requirement(s):Internal Job Title:Travel across Canada and USA, 1 weeks per quarterTeam Lead, Dealer EngagementReports To:Manager, Product Marketing and EnablementPBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!The Role:The Team Lead, Dealer Engagement provides support to the Manager of Product marketing by helping to direct the team in current priorities and help push goals. They acts as a liaison between the team and the overall manager by helping with overall people management and project coordination.Job Responsibilities:Foster a collaborative and supportive team environmentDevelop project guidelines and development plansLiaise with other PBS departments to communicate project goals and timelinesProvide leadership to team by coordinating the synergy between development, marketing and sales, implementation plans and deploymentsProactively host customer engagement sessions Create conference/workshop content and presentations.Strive to share the PBS products, and their capabilities, with our customers to help increase adoption and enhance customer experienceOrchestrate a sense of community amongst our customersBe available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate. New hires will be offered onsite time to gain a better understanding of the dealership.)Confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships and the ability to perform under pressureQuickly learn our products through an incentive-based training process that will help you understand our software and how it applies in a dealership setting, helping you to become an expert in bothWork with the team to clarify daily work assignments and support long term team goalsManage attendance and balance staffing ratiosSupport new hires with trainingQualifications:High school diploma or equivalency requiredExcellent customer service skills requiredPrevious management experience preferredProject Management experience is an assetGood verbal and written communication skillsDealership experience is an assetAbility to provide and receive constructive feedbackAbility to mentor othersWhat we offer:Professional Development – Continuous training, industry certifications, and clear pathways for career advancementTravel Opportunities - Travel to locations across Canada, the U.S., and the CaribbeanComprehensive health benefits - Medical and dental coverage to support your well-beingPaid Time Off – Generous PTO to help you recharge and maintain work-life balanceInclusive culture - A collaborative, supportive team environment where your ideas and voice truly matterEmployee recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salaryUp to $4,800 per year in product certification bonusesOutstanding travel incentive bonusesAdditional performance incentivesAttractive referral bonusesStaff discounts – Exclusive savings with partners such as GM, Dell, and moreShould you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.