Systems Administrator/Operations Support Specialist - Intermediate at Innosystech Inc — NeverHard

Job Title: Systems Administrator/Operations Support Specialist - Intermediate Location: Toronto, Ontario Work Model: Onsite Description / Responsibilities / Skills Must Have Experience identifying and resolving complex application and system issues Experience supporting contact center solutions including Amazon Connect, ComputerTalk (Icebar), and NICE workforce management Ability to quickly learn program areas, IT systems and business environments Experience performing software upgrades, applying patches, monitoring workload and optimizing system performance Description Responsibilities Provide systems administration and operations support for enterprise systems Set up and manage user access, profiles, backup and recovery processes Perform daily system monitoring and operations support activities Execute software upgrades, patch deployments and system configuration updates Monitor system performance and workload trends to optimize resource utilization Support and maintain networked systems and infrastructure Provide technical support and customer interface for system changes and enhancements Assist in troubleshooting and resolving system and application issues Coordinate with teams to support system reliability and operational efficiency General Skills Experience with system administration and operations support activities Knowledge of operating systems and hardware platforms Experience with communication protocols and middleware technologies Familiarity with information retrieval tools and systems Strong analytical, problem-solving and decision-making skills Excellent verbal and written communication skills Strong interpersonal skills and ability to collaborate with teams Proven ability to meet deadlines in fast-paced environments Desirable Skills Experience with distributed and networked systems Awareness of emerging IT trends Knowledge of programming languages Understanding of AODA standards and accessibility compliance Skills Experience and Skill Set Requirements Knowledge - 35% Strong technical knowledge across systems, networking, applications and infrastructure Knowledge of software development, system implementation and operational techniques Experience supporting RFP processes, SLA inputs and technical recommendations Understanding of client business environments and system requirements Knowledge of change management, service delivery and operational processes Skills - 30% Strong problem-solving, planning and analytical abilities Ability to assess technical requirements and develop solutions Experience managing tasks, planning work and evaluating outcomes Strong leadership and teamwork skills Ability to communicate technical concepts to non-technical stakeholders Communication Skills - 25% Strong communication skills for presenting technical solutions Ability to explain technical issues in business-friendly terms Ability to collaborate with stakeholders and vendors Experience preparing reports and documentation Public Sector / OPS Experience - 10% Familiarity with public sector environments and IT service processes