Surgery Scheduler at UPMC — NeverHard

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } UPMC Leader Surgical Associates Schedule: Monday - Friday, 8:00 AM - 4:30 PM No weekends or holidays UPMC Leader Surgical Associates is seeking a motivated and detail-oriented Surgery Scheduler to join our collaborative team. This role offers the opportunity to work in a supportive environment where the team works as one, believes in each other, and is committed to delivering a 'yes' culture for patients. The Ideal Candidate Will: + Have prior healthcare experience, with surgery scheduling experience preferred + Thrive in a collaborative, team-oriented environment + Demonstrate strong attention to detail and organizational skills + Provide excellent customer service with a patient-first mindset + Be able to manage multiple priorities in a fast-paced setting + Communicate effectively with patients, providers, and clinical staff + Support a positive, respectful, and team-focused culture + Be proactive, dependable, and committed to delivering a seamless patient experience Purpose: Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations. Responsibilities: + Work directly with department to troubleshoot procedural and operations issues. + Coordinate and monitor patient follow-up through the Refract Tracker and EPIC. + Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals. + Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions. + Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments. + Ensure that informed consents are signed. + Provide patients with pre and postoperative instruction according to service specific guidelines. + Coordinate patient education seminars and schedules physicians accordingly. + Collect data for research study. + Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients. + Ensure all billing and insurance information is current and accurate. + Complete special projects as assigned. + Act as liaison between patient and referring physicians. + Obtain pre-certification and/or referral prior to the date of the procedure. + Coordinate and track internal and external marketing efforts. + Attend and schedule department meetings. + Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials. + High school diploma or equivalent required. + Completion of a medical assisting program or 2-4 years experience in a medical field. + Proficiency in medical terminology preferred. + General knowledge of computer software and practice management databases is essential. + Knowledge of the Epic practice management programs preferred. + Strong organization, time management and interpersonal skills. + Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees. + Ability to deal compassionately and professionally with patients is essential. + Work independently and possess sound decision-making skills. + Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures. + Ability to prioritize work demands. Ability to consistently maintain confidentiality with regards to all job assignments and related information. + Access to medications is limited to the distribution of the medication to the nurse.Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran