Supervisor - Blue Chip Cafe at UBC AMS — NeverHard

Position title: Supervisor Department: F&B – Blue Chip Café Reports to: Assistant Manager Supervises: Full-time and part-time staff Employee Status: Hourly, Full-time Hours per week: up to 37.5 hrs Compensation: $21.85 per hour, plus tips This position is included under the MoveUP 378 Bargaining Unit. This position is in-person. About the AMS The Alma Mater Society (AMS), established as a formal constitution of UBC's student organization in 1915, is UBC's official student union and is the largest student union in Canada. Operating as an independent organization of UBC, the AMS advocates students' interests and provides opportunities for their growth and advancement. The AMS represents over 56,000 undergraduate and graduate students and its priorities are determined by these members. In addition to offering services to students, the AMS is an advocate of students' issues and ensures the needs of students are presented to the University administration and the provincial and federal governments. The AMS Nest is located on the traditional, ancestral and unceded land of the Musqueam people.Every student at UBC is part of the AMS and the AMS is the manifestation of a shared student experience. From providing advocacy, to student services that support health and education, to reducing student debt, the AMS fights for student interest to the University and all levels of government so that all students can succeed in life and take ownership over their time at the University of British Columbia. The AMS is student-led, student-focused, and always student-first. Position Overview The Supervisor role ensures exceptional customer service and operational excellence across all café activities while developing staff through comprehensive training programs. The ideal candidate is a hands-on, experienced operator, able to motivate their immediate team and superior customer service. Duties and Responsibilities Coordinating with the manager, supervisors and CSR team to serve customers based on the standards set in place. Actively assisting the Outlet manager with managing human resources responsibilities including, but not limited to scheduling, training, briefing, mentoring, developing, evaluating, and ensuring employees follow procedures and instructions. Maintain cleanliness and organization of the back and front of the house by wiping down, sweeping, and removing trash, as required during the day. Demonstrate a good understanding of shelf life by checking fridges, labels, dates and rotating product. Maintain a timely manner of delivery of food and drinks. Checking the condiment stand outside the store for customers. Preparation work in kitchen and/or at counter (portioning, plating, wrapping, packing, coffee making, sandwich making and so on) Always ensuring that all outlet menus, POS, sales material and staff knowledge are up to date. Prepare reports at the end of the shift/week, including staff control, food control and sales. Assist in planning and coordination of menu. Address guest query & complaints and immediately take appropriate action. Adhering to all AMS policies and procedures as well as other entity regulations such as Food Safe, Health and Safety etc. Ensure the successful and safe operation of the outlet, providing an excellent guest experience and quality management. Other duties as directed by the outlet manager or assistant manager Qualifications and Experience Previous 1-2 years' supervisory experience in a café Minimum Food Safe level 1 certification or higher Working knowledge of Point of Sale, Microsoft Excel, Word and Outlook is required Excellent customer service skills Ability to lift up to 12 kgs (26.4lbs) Ability to stand throughout the entire shift Ability to do shift work (evenings, weekends and holidays), on call Language: Required to speak, read and write English Strong interpersonal skills Natural leadership qualities that can be developed on the job Experience working with youth an asset To Apply: Please submit your resume and cover letter.