Store Manager - Peoples Jewellers - Hillcrest Mall at Signet Jewelers Limited — NeverHard

Position Summary Reporting to the District Manager (DM), the Store Manager (SM) will lead the day‑to‑day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life‑time relationships with customers, and the delivery of a best‑in‑class customer experience. Key Responsibilities Ensure team members and self deliver an exceptional customer experience through training, customer outreach, and clear expectations. Empower staff to resolve customer issues within established parameters and drive high levels of customer service with follow‑up outreach. Attain sales projections and quotas set by the company, develop strategies to maximize personal and team sales potential, and achieve goals. Observe operations to identify successes, opportunities for improvement, and root causes of operational problems; coach staff to address and correct them. Review and analyze reports, identify trends and opportunities, and develop plans to address issues. Maintain awareness of competitors’ marketing, merchandising, and payment programs; advise management on new or changing merchandise and services needs. Implement initiatives that change behaviors to produce results and collaborate with neighboring SMs to foster open communication, efficient use of resources, and shared objectives. Demonstrate the ability to motivate, persuade, and influence the actions of others. Oversee the selection and development of talent to drive store growth, provide a compelling onboarding experience, and ongoing coaching in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising. Communicate performance expectations, set actionable goals, and monitor progress against desired behaviors. Maintain open communication with team members and management, encouraging participation and idea sharing. Ensure accuracy of team member data in system records to guarantee eligible total rewards. Maintain the store’s neatness and cleanliness to represent the banner; comply with company policies and practices. Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments. Work a schedule that effectively runs the business, including opening and closing shifts, weekday and weekend coverage, direct coaching, training, and development of the team. Perform additional duties and projects as assigned. Work Schedule During non‑peak periods, managers should aim for a five‑day, 40‑hour work week. The schedule must include both opening and closing shifts, and account for operating hours, sales requirements, customer traffic, proper store coverage, and time to coach and develop the team. Hours will increase during peak selling periods. Position Qualifications Education: Minimum of 2 years of college preferred. Experience: At least 3 years of retail sales experience, or 2 years of retail sales experience plus a minimum of 1 year of retail management experience. Preference given to candidates with specialty retail or jewelry experience, and to those who are Diamond Council of America (DCA) certified. Technical/Other Skills: Advanced communication skills, both written and verbal. Proficient with computers, advanced proficiency in MS Office and related business tools. Strong interpersonal skills to build effective employee and customer relationships. Advanced presentation skills for team training and customer presentations. Strong problem‑solving and conflict management skills. Professional communication via email, social media, video conference, telephone, and text. Ability to plan, prioritize, delegate, and meet deadlines. Ability to work independently and understand and explain detailed information. Reliability and dependability. Additional Language Skills: Bilingual skills are a plus. Physical Demands: Regular communication and comprehension with others. Standing, reaching with hands and arms, moving between display cases. Requirements to sit, stoop, bend, kneel or crouch as needed. Ability to lift or move up to 10 pounds. Visual acuity to discern differences in gemstone quality, with or without a jeweler’s loupe. Standard workweek includes weekends, evenings, holidays, and extended hours. Travel to training sessions and business meetings (including air travel and overnight stays) may be required. Compensation and Benefits Base pay ranges from $58,240 to $72,800 plus commission on sales. Final pay rate will be determined based on experience and qualifications. Equal Opportunity Statement Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels of employment. While we appreciate every applicant’s interest, we can only contact those selected for further consideration. We encourage women and minorities to apply for management opportunities. #J-18808-Ljbffr