Store Manager at Canadian Tire - Bayers Lake, Halifax — NeverHard

Job DescriptionJob Description Canadian Tire Lake Bayers Lake – Store 465 This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service. The store places a focus on health & safety and our culture is fully committed to attract, retain and develop excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply. Position Overview: The Store Manager contributes to success in the store by providing a consistent retail floor presence, disciplined operational leadership and direct support to the Department Managers. He/she is responsible for ensuring that the retail floor consistently meets performance expectations in terms of customer experience, retail execution, inventory accuracy, shelf presentation and routine follow-up. A key focus of this position is leading routine department operations, including hole-count management, through strong standards, coaching and accountability. This role involves a close working relationship with the Dealer, General Manager, Senior Managers and Department Managers. Responsibilities & Tasks: Customer Service Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management. Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics. Provides a strong floor presence and interfaces regularly with customers to assess customer experience. Leads by example by consistently delivers an excellent customer experience. Responds to formal complaints in order to maintain customer loyalty at the highest possible level. Maintains community relations in order to build and enhance the image of Canadian Tire. Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it. Implements and follows store policies and procedures that deliver a high quality customer experience. Operations Leads disciplined daily and weekly operating routines across departments and ensures routines are completed accurately, on time and to store standard. Develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments. Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling. Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals. Takes ownership of hole-count execution by ensuring shelf holes are reviewed, validated, assigned, actioned and followed up in partnership with Department Managers. Analyze hole-count results, inventory accuracy, valid holes, action counts and related scorecard metrics to identify trends, root causes and improvement opportunities. Holds the Department Managers accountable for the training and development of all staff. Is accountable to achieve sales goals, productivity and customer experience targets set by the Associate Dealer and/or General Manager. Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability. Coaches and encourages Department Managers on learning new management and leadership skills. Regularly provides informal and constructive feedback. Helps develop and implements all store policies and procedures and spends sufficient time with Department Managers to keep them current on new store policies and procedures. Participates in training and ensures team members training is completed on time, as required (including Canadian Tire University training). Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations. Maintains and promotes safety and security procedures and ensures team member compliance. Maintains the utmost in professional appearance, communications and standards. Organizes and conducts regular Management and team meetings. Builds and maintains rapport with internal and external customers or vendors as required. Performs other duties, as required. Requirements Senior managerial experience in the retail or similar industry. Excellent knowledge and understanding of retail and financial principles. Excellent knowledge of market trends and competition in the retail industry. Proven track record in retail sales, retail execution and operations in a management role is required. Good working knowledge of each department’s products and functions. Ability to understand and operate POS and inventory computer systems is considered an asset. Experience in a Canadian Tire store is considered an asset. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. 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