State Prog Admin Supv Prin - Destination Experience Manager at Minnesota Direct Care and Treatment — NeverHard

Working Title: Destination Experience Manager Job Class: State Program Administrator Supervisor Principal Agency: Explore Minnesota Job ID: 95585 Location: St. Paul Telework Eligible: Yes, required to be in the St. Paul office 50% of the work schedule Full/Part Time: Full-time Regular/Temporary: Unlimited Who May Apply: Open to all qualified job seekers Date Posted: 07/21/2026 Closing Date: 08/11/2026 Hiring Agency/Seniority Unit: Explore Minnesota Division/Unit: Explore Minnesota Tourism / Tourism-Destination Development Work Shift/Work Hours: 8:30 am to 5:00 pm Days of Work: Monday - Friday Travel Required: Yes - Up to 25% of the time Salary Range: $34.71 - $50.25 / hourly Classified Status: Classified Bargaining Unit/Union: 216 - Middle Management Association/MMA FLSA Status: Exempt - Executive Designated in Connect 700 Program for Applicants with Disabilities: Yes The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The Destination Experience Manager enhances the overall visitor experience by leading industry education, community visitor training, and tourism community certification programs; managing the distribution network for owned and partner destination marketing materials; and overseeing industry programs related to visitor experience. This position is responsible for ensuring that hospitality professionals, community partners, and visitor-serving organizations are equipped with the knowledge, tools, and resources needed to support a consistent visitor experience across the state. The ideal candidate brings strong relationship-building skills, instructional design capability, and a collaborative mindset to elevate visitor readiness across the region. Responsibilities Include But Are Not Limited To Direct and manage the agency’s destination training and visitor experience programs. Oversee the distribution network, partner and affiliate center programs. Oversee operations, budget, and personnel for Destination Experience. Other duties as assigned. Minimum Qualifications To receive credit for your education and experience, please ensure that your resume/application clearly describes your experience in the areas listed below and includes the month, day, and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position. Three (3) years of experience in the tourism and hospitality industry practices, including visitor experience, frontline service models, visitor information distribution, and Minnesota’s regional destinations. Bachelor’s degree in tourism, hospitality, or another closely related fields may substitute for one (1) year of work experience. AND Experience as a supervisor, team lead, lead worker or project lead. Experience in group facilitation and in delivering presentations or training sessions, including curriculum development, instructional design, and adult learning methodologies. Experience analyzing program data and identifying opportunities to strengthen visitor experience programs. Demonstrated ability to serve as an effective liaison between the agency, tourism partners, and community leaders. Demonstrated ability in analyzing program data, gathering feedback, and identifying opportunities for improvement. Knowledge of customer service and guest‑experience standards. Preferred Qualifications Ability to adapt to changing priorities, multiple deadlines, and dynamic partner needs. Experience managing contracts and budgets. Demonstrated ability to adapt in dynamic environments with changing priorities, multiple deadlines, and evolving partner needs. Ability to analyze data to make strategic recommendations and to consolidate and communicate complex information in plain language. Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures. Physical Requirements Maintain a stationary position for long periods of time. Move items weighing up to 35 pounds while unpacking, packing, and stocking brochures and other supplies. Ability to communicate effectively with customers/stakeholders. Ability to travel (drive or fly) to various locations statewide and participate in regional and national education events as needed. Additional Requirements This position requires successful completion of the following: Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers. A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment. When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g.,H1B status). About Explore Minnesota Explore Minnesota is the state’s promotional agency dedicated to growing Minnesota’s economy through tourism, talent attraction and economic development marketing. By leveraging public and private partnerships, we highlight the vitality, diversity, and overall livability of our state. Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well. Your Benefits May Include Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support To Help You Reach Your Career Goals Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) For Work/life Support A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need. #J-18808-Ljbffr