Sr. Partner Manager at ServiceNow — NeverHard

Job Description What you get to do in this role: The Sr. Partner Manager manages ServiceNow relationships with our Partner Ecosystem across Canada. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes: Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth. Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap. Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting. Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions. Coach partners both remotely and face-to-face Communicate partner programs' requirements and benefits across the ecosystem Provide daily management of partner ecosystem Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished Conduct quarterly and bi-annual business reviews Develop partner business case and program roadmaps Articulate investment areas needed to both enter and progress through the partner program Implement remediation plans Manage partner portal and other systems Work towards partner revenue goals through teaming and subcontracting Participate in marketing events Approximately 20% travel Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. At least 8 years prior experience working with sales, marketing, or Channel and Alliance partnership management. Ability to work in a true 'east-west' operating model with both direct line and dotted line team members Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr