Solutions Engineer at Veilant — NeverHard

Job Description As a Solutions Engineer at Veilant, you will serve as the technical backbone of our business development efforts, helping bridge customer needs, technical solutions, and sales strategy. You will partner closely with our business development, delivery, engineering, and product teams to understand customer requirements, design tailored solutions, and deliver compelling demonstrations that help drive mission impact and win new business. This role is ideal for someone who enjoys technology, customer engagement, collaboration, and problem solving. The right person will be comfortable translating complex technical concepts into clear, mission focused solutions while helping customers understand the value of Veilant’s capabilities. What Success Looks Like in the First 6 Months Gain a deep understanding of Veilant’s products, solutions, and capabilities, and be able to confidently demonstrate and speak in depth about each offering. Take ownership of the demo environment, ensuring it remains current, client ready, and aligned with the needs of the business development team. Consistently support business development efforts by leading technical demos, answering customer questions, and serving as a trusted technical voice in customer meetings. Establish a regular feedback pipeline with CIO, product owners, engineering, and delivery teams by sharing customer insights, bug reports, feature requests, and recommendations that help improve Veilant’s solutions. Build strong working relationships across business development, product, delivery, and technical teams to ensure customer needs are clearly understood and translated into actionable solutions. What You Will Do Customer Engagement and Technical Consultation Engage directly with customers and partners to understand their challenges, operational needs, and mission requirements. Conduct discovery conversations and needs assessments to recommend tailored technical solutions. Solution Design and Proposal Support Develop solution architectures, system configurations, technical approaches, and proposal content in support of RFPs, white papers, presentations, and other business development efforts. Technical Demonstrations and Solution Evangelism Deliver compelling product and solution demonstrations tailored to customer needs. Clearly explain technical capabilities, address questions, and handle objections in real time. Pre Sales Support Partner with business development teams to ensure technical accuracy and clarity across proposals, customer briefings, presentations, and solution narratives. Product Feedback and Continuous Improvement Serve as a bridge between customers and internal product teams by sharing actionable feedback, identifying gaps, reporting bugs, and recommending enhancements that improve Veilant’s offerings. Cross Functional Collaboration Work closely with CIO, engineering, product, delivery, and business development teams to align customer requirements with current and future product capabilities.