Service Technician at MacDonald Search Group — NeverHard

Job DescriptionJob DescriptionWe are partnered with a growing organization in the HVAC industry, seeking a Service Technician to join their Edmonton-based service team. This role is ideal for a hands-on, technically strong individual who enjoys problem-solving, customer interaction, and working in a fast-paced, team-oriented environment. The Commissioning Technician will provide post-sales technical support, commissioning, start-up, and troubleshooting services for HVAC equipment across a range of manufacturers. Work will include both on-site service (primarily within Alberta), office-based coordination and reporting and occasional international travel for product training. What you’ll do: Perform equipment start-up and commissioning of HVAC systems Complete detailed start-up and service reports for project records Provide troubleshooting support for installed equipment and systems Conduct on-site customer training for equipment operation and maintenance Collaborate with sales and project teams to resolve technical issues Maintain accurate service documentation using digital tools and reporting systems Attend manufacturer and internal training sessions as required (travel may be required) Participate in team meetings and contribute to service department improvements Identify potential sales or service opportunities during site visits and communicate findings to sales teams Provide timely, professional communication to internal and external stakeholders Support continuous learning by reviewing technical materials and staying current on HVAC technologies Who you are: Journeyman Refrigeration / HVAC Technician certification (required) Valid Class A Gas Fitter certification (or equivalent) 5+ years of HVAC service, installation, or commissioning experience Strong understanding of electrical wiring diagrams and HVAC control systems Ability to work independently and manage multiple job sites Strong troubleshooting and problem-solving skills in field environments Excellent communication and customer service skills, especially in high-pressure situations Strong organizational and project coordination abilities Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Valid driver’s license with clean abstract Valid passport and willingness to travel internationally What’s in it for you: Competitive wages Regular work hours Work vehicle Clean, professional work environment Comprehensive health benefits Opportunity for career growth and ongoing learning If you are an experienced, reliable, safety-focused, and detail-oriented technician looking to move into a customer-facing technical role and take the next step in your career, this job could be for you! MacDonald Search Group builds diverse high performing teams reflective of the Canadian employment landscape. All applications are considered.