Service Lane Manager - Honda of Stevens Creek at Sonic Automotive — NeverHard

Job Description The Service Lane Manager is responsible for overseeing the daily operations of the service drive, ensuring an exceptional customer experience while maximizing service department efficiency and profitability. This role serves as a leader within the service team, supporting advisors, monitoring workflow, and maintaining high standards of customer satisfaction. Key Responsibilities Manage daily service lane operations and customer traffic flow. Lead, coach, and support Service Advisors to achieve performance goals. Ensure timely and accurate write-ups, estimates, and repair order processing. Monitor customer satisfaction scores and resolve customer concerns professionally. Coordinate with technicians and management to improve shop productivity and efficiency. Drive service sales growth through effective customer communication and maintenance recommendations. Maintain compliance with dealership policies, manufacturer standards, and safety procedures.