Service Desk Analyst at GenBio — NeverHard

Our Company is looking for a Remote Service Desk Analyst to provide technical support and help users resolve basic IT issues. In this role, you will assist employees or customers by troubleshooting problems and ensuring systems run smoothly. The ideal candidate has good problem-solving skills and can communicate clearly in a virtual environment. Key Duties: Respond to IT support requests through email, chat, or phone Help users with basic technical issues such as login problems, software errors, or system access Record and track support tickets in the help desk system Troubleshoot and resolve common hardware or software issues Escalate complex problems to the technical support team Provide clear instructions to users to help solve issues Follow up to make sure problems are resolved Maintain accurate records of support activities Requirements: Basic knowledge of computer systems and software Good communication and customer service skills Problem-solving and troubleshooting ability Ability to work independently in a remote environment Familiarity with help desk or ticketing systems is an asset Strong organization and time management skills