Service Delivery Manager at Evolve24x7 — NeverHard

Lead screening operations at Calgary Airport, overseeing checkpoint performance, compliance, stakeholder relationships, and frontline teams. This role focuses on daily operational delivery, KPI achievement, people leadership, incident escalation, and maintaining a respectful, inclusive and high-performing workplace culture. Role Snapshot Company: Paladin Airport Security Services Experience: 3+ years in protective services leadership, aviation security, operations or service delivery Key Requirements 3+ years in protective services, aviation security or operational leadership Supervisory or managerial experience in customer service, operations or unionised environments Ability to obtain Transport Canada and Federal Security Clearance Strong people leadership and performance management skills Experience managing KPIs, SOPs and operational compliance Strong stakeholder and customer relationship skills Ability to manage incidents, complaints and escalations Proficiency in Word, Excel and PowerPoint Willingness to work irregular hours or shift work #J-18808-Ljbffr