Service Centre Outbound Specialist at WCG International Consultants Ltd. — NeverHard

Job Description About the role Location: onsite - Toronto, ON Status: Fixed Term Anticipated Start Date: June 22, 2026 Contract End Date: December 31st, 2026 Interviewing Timeline: June 4, 2026 to June 10, 2026 The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality. What you'll do Connect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey. Verify, process and update key client information, including employment status and outcomes, ensuring data is accurate, current, and aligned with program requirements. Contribute to service delivery across the network, supporting a range of activities that strengthen performance, data quality, and reporting for Employment Ontario providers. Maintain clear, accurate, and compliant records of all client interactions, ensuring documentation meets internal standards and regulatory expectations. Work closely with internal teams to share insights, resolve issues, and support the efficient flow of information across operational and claims-related processes. Support a variety of operational initiatives through project work and targeted outreach activities, contributing to continuous improvement and system-wide outcomes. Act as a key point of contact for outbound engagement, helping ensure clients remain connected, informed, and supported throughout their employment journey. Process client and employer financial support claims Demonstrate flexibility to be able to change activities based on changing requirements and business needs