Service Advisor at Sarnia Ford Lincoln — NeverHard

Job DescriptionJob Description We are seeking a customer-focused professional who takes pride in delivering an exceptional service experience while managing a high-volume workload with professionalism and attention to detail. This role is ideal for an experienced advisor who builds trust quickly, communicates confidently, and thrives in a fast-paced dealership environment. What You’ll Do Deliver a professional and customer-focused experience from vehicle drop-off to delivery Accurately open, manage, and follow up on detailed repair orders Clearly explain service recommendations, timelines, and costs with confidence and transparency Maintain proactive communication with customers throughout the service process Work closely with technicians and internal departments to ensure efficient workflow and customer satisfaction Manage customer concerns professionally and effectively Build long-term customer relationships focused on retention and trust Contribute positively to a collaborative and performance-driven team environment What You Bring Minimum 2+ years of Service Advisor experience in an OEM dealership environment Strong customer service and relationship-building skills Professional communication style and strong interpersonal skills Ability to manage multiple priorities in a fast-paced environment Strong organizational skills and attention to detail Positive attitude and team-first mindset Experience with dealership management systems; PBS experience is an asset Ford experience is considered an asset, but not required What We Offer Competitive compensation based on experience (Expected earnings: $50,000–$75,000+) Full benefits package Ongoing training and development Supportive and team-oriented culture Career growth opportunities within a growing automotive organization Why Join? Sarnia Ford Lincoln is part of the Progressive Auto Group, a growing automotive organization committed to strong customer relationships, employee development, and operational excellence. Located along the shores of Lake Huron, Sarnia offers an excellent quality of life with affordable living, beautiful waterfronts, beaches, trails, and a strong sense of community. If you’re an experienced Service Advisor looking for a strong team environment and long-term career opportunity, we’d love to hear from you.