Service Advisor at Dandy Auto Marine — NeverHard

Job DescriptionJob Description Job Title: Service Advisor Company: Dandy Automotive & Marine Location: Airdrie, Alberta Type: Full-time Salary: $50,000 - $70,000 annually (commensurate with experience) plus benefits Hours: Monday to Friday, 8:00 am – 5:30 pm (some flexibility will be required during busy times) Company Overview Dandy Automotive is a well-established, family-oriented small automotive and marine repair shop with over 35 years of service to the Airdrie and Greater Calgary community. We specialize in high-quality repairs and maintenance for vehicles, boats, and marine equipment. Our team is dedicated to providing honest, reliable service in a friendly, customer-focused environment. Job Summary We are seeking a friendly, organized, trustworthy, and customer-service-oriented Service Advisor to join our team. As the primary point of contact between customers and our skilled technicians, you will play a key role in ensuring exceptional customer experiences while supporting efficient shop operations for both automotive and marine services. This is an excellent opportunity for someone who thrives in a fast-paced, small-team setting and enjoys helping people keep their vehicles and boats running safely and reliably. There is opportunity to move within the company for the right person. Key Responsibilities Greet customers warmly (in-person, phone, and email) and listen attentively to their service needs for cars, trucks, and marine equipment. Prepare detailed work orders, provide clear cost estimates for parts and labor, and explain repair recommendations in straightforward, non-technical language. Schedule appointments and coordinate with technicians to manage workflow and turnaround times effectively. Keep customers informed throughout the service process with timely updates on progress, delays, or additional findings. Finalize invoices, process payments, explain completed work, and handle follow-up communications to ensure customer satisfaction. Build and maintain strong customer relationships to encourage repeat business and referrals. Assist with general shop administration, parts coordination, warranty claims, and maintaining accurate service records. Support marine-specific tasks such as seasonal boat check-ins, haul-out coordination, and yard support as needed. Qualifications and Requirements Experience: 1–3+ years in an automotive or marine service advisor, service writer, or customer service role preferred. Experience in a small shop environment is a strong asset. Knowledge: Solid understanding of automotive and/or marine systems, maintenance schedules, and common repairs, and/or a willingness to learn both automotive and marine specifics. Skills: Excellent communication and interpersonal skills; able to build trust with customers. Strong organizational and multitasking abilities. Proficient with computers and service management systems (training provided on shop-specific systems). Basic math skills for estimates and invoicing. Personal Attributes: Positive attitude, professional appearance, honesty, and a genuine desire to help customers. Ability to work well independently and in a team environment. Other: Valid driver’s license (with clean abstract). Dandy Automotive is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.