Service Advisor at Acden — NeverHard

Job DescriptionJob Description Fuel Your Future: Join Our Expert Automotive Maintenance Team Our state-of-the-art, environmentally designed maintenance shop provides a top-notch work environment, giving you the tools and support you need to excel. You'll enjoy competitive pay, opportunities for career growth, and the chance to work in a collaborative team that values your expertise. If you're committed to quality and want to be part of a company that prioritizes sustainability and innovation, we want to hear from you! Position Title: Service Advisor Role Type: Permanent / Local Position (Non-Camp/Non-FIFO) Location: Taiganova, Fort McMurray, Alberta Work Schedule: 5 days on, 2 days off; Monday - Friday; 8:00am - 5:00pm Posting Closes: This posting closes on Wednesday, November 18, 2026, at 11:59pm MT or until a suitable candidate is found. What’s in it for me? Competitive Compensation: Enjoy a competitive wage and overtime (if available). Comprehensive Benefits: Immediate enrollment in our group benefits plan, including health, dental, vision, disability insurance, and life insurance. RRSP Contribution Matching Program: Start shaping your future with immediate enrollment of Acden's matching program. Employee and Family Assistance Program: We care about your well-being. Training and Development: Access our fund program to enhance your skills . Employee Perks: Enjoy discounts provided by Acden and Perkopolis. Community Engagement: Participate in Acden’s various community, family-oriented, and holiday events. Work/Life Balance: Our flexible schedule allows you to maintain a healthy balance between work and life. What I will be doing? Serve as the main point of contact for internal and external customers, providing professional service by phone, in person, and through Shop Monkey, and addressing questions and concerns. Schedule service appointments, gather customer and equipment details, and open and maintain accurate work orders. Work closely with lead hands, technicians, and the Parts department to coordinate repairs, assign work with lead hand guidance, and track progress through to completion. Prepare repair estimates, explain recommended services, costs, timelines, and the potential impacts of postponing repairs, and document customer approvals and required purchase orders before work begins. Keep customers informed of repair progress, additional service needs, and changes to costs or completion times, while explaining applicable warranty information. Review and close work orders, prepare and submit invoices through Shop Monkey and customer portals, and coordinate with the Accounts department to support timely payments. Follow company policies, safety procedures, and ISO 9001:2015 and 14001:2015 operating requirements; participate in safety meetings, use required PPE, and report unsafe conditions and non-conformances. What does Acden need from me? High school diploma is required. Minimum 3 years of service writing experience in a heavy truck or automotive environment is required. Experience with estimating software such as Pro-demand/Mitchell is required. Excellent customer service and communication skills, a collaborative approach, and strong self-motivation. Advanced Microsoft 365 proficiency: SharePoint, Teams, Outlook, Excel, Forms, Power Automate, and Power Apps. Ability to evaluate Microsoft 365 capabilities, AI-enabled tools, Copilot and other emerging technologies pertaining to the Human Resources industry while considering privacy, security, governance, and business requirements. What are the "nice to haves"? Dealership training is an asset. Experience with fleet management portals such as Holman and Auto Integrate. Experience with Field Glass/SAP and/or Shop Monkey. Ability to lift 30 - 50 lbs occasionally is an asset. Acden is 100% community-owned by the Athabasca Chipewyan First Nation. Acden’s success contributes directly to economic reconciliation and the independence of ACFN, helping to deliver strategic programs identified by the Nation that support health, housing, education, well-being, culture and language revitalization, job creation and sustainability. We welcome and encourage applicants to voluntarily self-identify if they are members of a Canadian Indigenous Group. This information supports our commitment to diversity and inclusion within our workforce. If you are a member of the Athabasca Chipewyan First Nation (ACFN), we also invite you to specify your membership. Your disclosure will be treated with the utmost confidentiality and respect. #IND-MRM