Senior Training Specialist at vTech Solution — NeverHard

Job Summary: The Senior Training Specialist will lead the planning, design, development, delivery, and evaluation of training programs focused on Justice Video Network (JVN) technologies, including audio and videoconferencing systems. This role requires delivering both onsite and virtual training to diverse end-users, developing interactive e-learning modules, and supporting user acceptance testing. The specialist will ensure training materials meet accessibility standards and effectively translate complex technical concepts into accessible language. Responsibilities: Coordinate and lead the development and delivery of training programs and materials, including e-learning modules and manuals. Conduct training needs assessments, design curricula, and evaluate training effectiveness. Deliver engaging onsite and virtual training sessions tailored to various user groups. Support business analysis activities and coordinate user acceptance testing of graphic user interfaces. Prepare and review training documentation, reports, and communication products. Ensure all training materials comply with AODA accessibility requirements. Collaborate with project managers and stakeholders through meetings and shared documentation platforms. Required Skills: Minimum 10 years of adult training experience and 5 years in audio and videoconferencing technology. Expertise in delivering both in-person and remote training sessions. Proficiency with Adobe Captivate and other e-learning development tools. Strong technical knowledge of audio-visual and videoconferencing hardware and software. Experience in training needs assessment, program design, and evaluation. Excellent oral and written communication skills, including technical writing for manuals. Ability to translate complex technical information into clear, plain language. Familiarity with AODA requirements for accessible training content. Desired Skills: Experience in business analysis and user acceptance testing coordination. Skilled in motivational training techniques and adapting delivery to diverse learner needs. Proficiency with web-based facilitation tools and presentation software. Strong interpersonal, consultative, and facilitation skills. Ability to create scenario-based and practical training using real use cases. Rated Criteria: Training, Business Analysis, and E-learning Module Creation Skills - 30 Points Technical Skills in Audio-Visual and Videoconferencing Technologies - 35 Points Communication Skills including Presentation and Documentation - 30 Points Public Sector Experience - 5 Points Total: 100 Points Deliverables: Comprehensive training programs and materials, including interactive e-learning modules and user manuals. Onsite and virtual training sessions delivered to end-users. Reports and documentation supporting training evaluations and user acceptance testing. Accessible training content compliant with AODA standards. Knowledge transfer artifacts such as Adobe Captivate project files and training manuals. Must Haves: Hands-on technical expertise with audio-visual and videoconferencing hardware and platforms. Strong writing skills focused on detailed training and user manual creation. Scenario-based and practical teaching style using real-world use cases. Ability to simplify complex technical terms into plain language for diverse audiences. Public Sector Experience: Preferred