Senior Product Manager at TD — NeverHard

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $115,600 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Department Overview The Product Management role is responsible for the end-to-end ownership of products and journeys, including strategy, discovery, delivery, customer experience, and business outcomes. The successful candidate partners closely with Technology, Operations, Digital, and Contact Centre teams to deliver high-quality capabilities that support both day-to-day operations and longer-term transformation priorities. Role Overview As a Senior Product Manager , you will play a critical role in driving discovery, shaping strategy, and leading execution across a portfolio of products and journey capabilities. This role is focused on: Delivering BAU and journey support features that enable front-line operations and improve customer outcomes Translating strategic objectives into prioritized backlogs and deliverable increments Ensuring alignment across the ART (Agile Release Train) to deliver measurable business value You will operate at the intersection of strategy and execution -ensuring the right work is prioritized, scoped, and delivered efficiently, while maintaining a strong view of end-to-end customer experience and ART success . Key Accountabilities Customer / Product Delivery Partner with senior leaders and stakeholders to support and execute a clear product and journey vision Lead discovery activities to identify opportunities, define problems, and shape solution direction Create and maintain a value-driven product backlog , continuously prioritizing features that deliver the highest customer and business impact Define and align on roadmaps, MVPs/MMFs, and release plans in partnership with leadership Ensure delivery of BAU enhancements and journey support features that improve operational efficiency and customer experience Oversee user story design, refinement, and acceptance , ensuring alignment to Definition of Done and acceptance criteria Manage development team (pod) backlog and delivery outcomes Proactively identify and remove blockers to ensure efficient delivery Lead defect management and prioritization to maintain product quality Drive continuous improvement in customer and end-user experience through insights, analytics, and feedback Strategy & ART Alignment Translate enterprise and business strategies into clear product priorities and actionable delivery plans Ensure alignment across the ART by coordinating dependencies, sequencing work, and optimizing outcomes Balance BAU delivery, journey enhancements, and strategic initiatives within available capacity Define and track OKRs and performance metrics , ensuring alignment to business outcomes Lead and contribute to Quarterly Business Reviews (QBRs) and planning cycles (e.g., PI Planning) Act as a key contributor to the overall ART success , ensuring alignment across teams, partners, and stakeholders Stakeholder & Governance Build strong relationships with business, technology, operations, and control partners Act as the primary point of contact and escalation for the development team Facilitate alignment across stakeholders with competing priorities and objectives Ensure timely engagement of partners to support delivery and implementation readiness Actively communicate roadmap decisions, backlog priorities, and delivery progress to senior leadership Ensure alignment with enterprise governance, risk, and compliance requirements Monitor regulatory and industry changes; adapt product priorities accordingly Risk, Control & Quality Embed strong risk management and control practices into product development and delivery Partner with control functions on risk assessments, testing, and compliance requirements Ensure all enhancements and features meet quality, regulatory, and operational standards Identify, assess, and escalate risks and issues proactively Employee / Team Foster a collaborative, high-performing, and inclusive team environment Provide thought leadership and mentor team members and peers Promote strong Agile practices and continuous improvement across teams Support knowledge sharing and capability development within the ART Act as a brand ambassador for the product organization and the bank Breadth & Depth Senior subject matter expert with deep expertise in product management, discovery, and agile delivery Strong understanding of both strategic planning and hands-on execution Proven ability to operate across multiple teams, complex dependencies, and competing priorities Demonstrated ability to solve complex problems and influence outcomes at a senior level Comfortable working autonomously while guiding others and driving alignment across the organization Plays a key role in shaping product direction and ART-level outcomes Qualifications Experience & Education Undergraduate degree or equivalent experience 7+ years of relevant experience in product management, digital, contact centre, or technology-driven environments 3+ years of Product Owner / Agile delivery experience Strong experience in discovery, backlog management, and roadmap planning Experience working in scaled Agile environments (e.g., SAFe) preferred CSPO or similar certification considered an asset Core Skills & Competencies Strong product discovery and strategy development capabilities Expertise in Agile delivery, backlog management, and prioritization frameworks Ability to translate strategy into clear, actionable execution plans Strong stakeholder management and ability to align across senior audiences Data-driven mindset: performance analytics, OKRs, and outcome measurement Strong understanding of operational environments (e.g., contact centre, digital, servicing) Excellent communication skills-able to simplify complex concepts and influence decisions High degree of ownership, accountability, and bias for action Additional Information This role offers the opportunity to play a key leadership position within a high-performing ART, driving meaningful customer and business outcomes through both day-to-day delivery excellence and longer-term strategic impact . Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet