Senior Manager, Real Estate Operations at Bell — NeverHard

Bell is building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people and equip teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Be at the centre of Bell’s transformation and growth on the Corporate Services team, guiding strategic vision and hands‑on delivery across the organization. Summary As Bell transitions into a leading tech company, the Building Operations Center (BOC) plays a pivotal role in maintaining the reliability of our infrastructure. The Senior Manager of the BOC will provide strategic and operational leadership, ensuring the resilience and service continuity of the technology supporting our buildings. Key Responsibilities Lead teams responsible for 24/7 monitoring of critical alarms related to building infrastructure (fire, power, temperature, security, HVAC) and telecommunications environments. Oversee the strategic triage and management of dispatches to field teams, building technicians, and external vendors. Implement strategies to significantly reduce unnecessary physical interventions through data analysis, remote diagnostics, and automation. Ensure uninterrupted service for critical infrastructure, manage business continuity analysis, and mitigate operational risks related to equipment or system failures. Act as a leader during major incidents, oversee critical communications, apply abnormal threatening condition protocols, and liaise with senior management and cross‑functional stakeholders. Oversee access, configuration, and integration of building management systems, driving the transition and rationalization of BOC technological platforms. Mentor, develop, and mobilize a team of operations professionals, managing internal communications, labor relations, and HR administrative aspects. Contribute to strategic planning, business case development (CAPEX/OPEX), and the execution of major infrastructure projects for the Real Estate group. Critical Qualifications Proven experience in building operations management, critical infrastructure management (data centers), or process optimization. Leadership Strong experience managing professional and technical operational teams (equivalent to 2nd level manager or CP3), navigating complex HR situations and communicating effectively with senior leadership. Technical Knowledge In‑depth understanding of Building Management Systems (BMS/BAS) and critical electromechanical systems. Familiarity with industrial alarm monitoring and management tools (BMS, CI/Telemetry monitoring systems, industrial alarm platforms, or equivalent). Knowledge of solution architecture concepts for operations centers. Preferred Qualifications Exceptional ability to remain calm under pressure, make rapid data‑driven decisions, and lead teams during emergency situations or major outages. Crisis Management Exceptional ability to remain calm under pressure, make rapid data‑driven decisions, and lead teams during emergency situations or major outages. Process Optimization Strong analytical skills with a focus on continuous improvement, workflow automation, and reducing operational costs. Mastery of operational workflows to ensure seamless integration between real‑time alarms, site technical data, and work order management for effective resolution. Language Skills Excellent bilingualism (French and English), both oral and written, to ensure seamless communication across the country. Assets Experience in transitioning complex systems (e.g., migration or decommissioning of automation engine). Knowledge of project management methodologies and information organization tools. Additional Requirements Adequate knowledge of French is required for positions in Quebec. #J-18808-Ljbffr