Senior Manager, Global Identity and Access Management Operations Lead, Global Digital at KPMG — NeverHard

Overview At KPMG in Canada, our people bring their unique perspectives to Canada's most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. The core services provided by Global Digital are more crucial than ever to our future, as we enable KPMG's digital transformation, provide trusted technology services, ensure security across the network and accelerate our Collective Strategy. We are organized under five new 'domains': Technology Portfolio Delivery, Global Enterprise Technology, Technology Strategy & Blueprint, Global Information Security Group and Business Operations. Global Identity and Access Management Operations is a globally distributed team of senior identity and access management engineers responsible for the 24x7 operational support, stability, and continuous improvement of KPMG's enterprise IAM platforms. The team provides Tier 3 operational support to KPMG Member Firms and Global Functions, ensuring secure, resilient, and scalable identity services across the organization. What you will do Lead global IAM service operations, ensuring the stability, availability, and performance of identity platforms through effective incident, problem, and escalation management in a 24x7 environment Provide people and operational leadership for the IAM Operations team by setting priorities, defining KPIs, and continuously improving processes, skills, and service outcomes aligned to Global IAM strategy Build and sustain team capability through coaching, knowledge sharing, succession planning, and skills development to support resilient, follow-the-sun IAM operations Own IAM operational governance, ensuring compliance with security, risk, and audit requirements, supporting control testing, producing audit evidence, and driving remediation of findings Act as a senior escalation and decision authority for high-severity IAM incidents, balancing technical risk, service continuity, and business impact in coordination with global stakeholders Partner with engineering, Global Digital teams, and Member Firms to transition new IAM capabilities into steady-state operations, ensuring operational readiness, clear ownership, and sustainable support models What you bring to the role 12+ years of experience supporting and operating Microsoft identity services in a large-scale enterprise environment, including Active Directory, Entra ID (Azure AD), ADFS, Microsoft PKI, AD-integrated DNS, and hybrid identity solutions Bachelor's degree from an accredited college or university or 12 years of equivalent work experience Deep expertise in Identity and Access Management (IAM), including authentication, authorization, federation, lifecycle management, PAM, and RBAC Demonstrated experience leading large-scale, business critical IAM platforms with defined service ownership, operational readiness, and ongoing optimization responsibilities Experience establishing and maturing operational governance frameworks, including RACI models, operational acceptance criteria, risk ownership, and service health reporting Strong financial and vendor-management acumen, including experience with budget forecasting, contract oversight, and SLA performance management Comfortable operating at both strategic and hands-on levels, translating executive direction into actionable operational plans and measurable outcomes #LI-Hybrid KPMG Ontario Region Pay Range Information The expected base salary range for this position is $117,500 to $150,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. Providing you with the support you need to be at your best Our Values, The KPMG Way Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. Adjustments and accommodations throughout the recruitment process At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778. AI Usage Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework. We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.