Senior Manager AI Product, GFT at Royal Bank of Canada — NeverHard

Job Description What is the Opportunity? The Senior Manager, AI Product for Functions Assist is a leadership role within the Generative AI and Mobile Applications Team, responsible for unlocking the potential of AI to solve functional business problems across RBC. You will support the strategic vision and execution roadmap for AI-powered solutions integrated within the Functions Assist platform, leading a portfolio of innovative products that transform how functional units operate. This role sits at the intersection of business strategy and technical execution—partnering deeply with engineering, data science, development, QA, and UX/UI teams to identify high-impact AI opportunities, prioritize feature development, and translate complex business challenges into tangible, user-centric solutions. You will support multiple cross-functional teams delivering AI-powered experiences across web applications, ensuring technical feasibility aligns with business objectives and enterprise needs. A critical focus is overseeing the health and growth of the holistic product application ecosystem. This includes leading the creation and launch of new digital solutions that expand reach to functional units, driving user value and engagement. Concurrently, you will manage Business As Usual (BAU) operations for existing applications—setting and tracking KPIs, ensuring sustained adoption, and maintaining product stability through proactive monitoring and swift issue resolution to guarantee high-quality service across all platforms. What Will You Do? Product Development Lead strategy and day-to-day delivery for AI features, translating business problems and requirements into user stories and tasks for the core Functions Assist web application Define the "what" and "why" for what the Functions Assist platform should build, articulating the business and user problems to solve across functional areas including: Finance Assist, Compliance Assist, T&O Assist, HR Assist, Audit Assist, GRM Assist, and more Manage development across multiple pods simultaneously, ensuring timely delivery of high-quality AI products that meet performance and ethical standards Guide and approve UX/UI design for new AI interactions, guaranteeing consistency, usability, and responsiveness across all form factors (web and mobile browser) Product Strategy Support development of yearly strategy for AI features and solutions within the Functions Assist web ecosystem, identifying key areas for competitive differentiation, cost-value opportunities, and partnership with functional units Define and drive product KPIs , holding the team accountable to achieve them Conduct user research and competitive analysis focused on product metric trends to inform strategic pivots and product positioning Collaborate with customers and stakeholders to derive insights that inform product strategy and planning Build integrations with product metric trackers such as Google Analytics (GA4) alongside current Tableau metrics, enabling deeper analysis of user journeys within the RBC application ecosystem Product Growth Drive growth and consumption across all applications and products to achieve overall product KPIs Increase adoption and retention by understanding product consumption patterns and customer needs Design and execute growth initiatives , including A/B testing AI feature placement and onboarding flows to maximize user engagement and adoption Product Evangelism Serve as a primary subject matter expert for Functions Assist's AI capabilities internally and externally Create compelling narratives and collateral (demos, presentations, documentation) that clearly communicate the value and functionality of complex AI products to sales teams, partners, and customers Drive excitement and awareness of our platforms across all enterprise teams at RBC Host tech talks, webinars, lunch-and-learns, and product showcases (Innovation Forums, Catalyst, townhalls) to drive platform visibility Build and showcase product POCs and demos in partnership with engineering Stakeholder Management Act as the connective tissue across disciplines and organizations to ensure Functions Assist's product vision, strategy, roadmap, and progress is clear and transparent at all levels Support product strategy and updates to senior leadership within ASEDA and across the enterprise Proactively manage and align expectations across a diverse set of stakeholders—Engineering, Data Science, Executive Leadership, Sales, and Legal/Compliance—regarding AI product timelines and risks Support documentation and delivery of executive and strategic communications Deliver executive-level presentations on AI product performance, future roadmaps, investment proposals, and strategic decisions with clarity and transparency Co-lead legal consultations for AI governance and disclaimers for Functions Assist and other portfolio applications Product Innovation Maintain a forward-looking perspective on emerging AI technologies (Generative AI, LLMs) and champion experimental initiatives that could transform how Functions Assist operates and delivers value across mobile and web platforms Foster a culture of data-driven experimentation and rapid prototyping within product teams Ad Hoc Leadership Embrace a flexible, proactive approach to leadership and delivery, successfully completing miscellaneous projects and tasks as they arise—often requiring rapid prioritization and execution under tight deadlines Take on side-of-desk leadership roles as needed, including serving as interim cross-functional lead for critical initiatives, mentoring team members, and fulfilling administrative duties inherent to a senior leadership position What do you need to succeed? Must-have: At least 8+ years of product management experience, with a focus on AI or machine learning products; Bachelor’s degree in computer science, engineering, or a related field. Strong product leadership skills and the ability to own a portfolio of products end-to-end independently. You have a track record of successful product deliveries; Demonstrated technical depth with solutions leveraging generative AI, ML, LLMs, or cloud services architecture through shipped products or solutions; Track record of success in planning and delivering enterprise technology solutions from pitch and envisioning to pilot and adoption; Experience presenting and explaining product and technology topics in-depth to executive and technical audiences; Strong communicator (written, verbal) and collaborator, and can influence both technical and business stakeholders; Thrive in a fast-paced, dynamic environment; Strong foundation within enterprise settings Well versed with the core areas of machine learning and have experience with machine learning platforms and deploying models at scale; Experience building developer platform products; Experience working on UX and front end development. Nice to have: Strong leadership background and solid knowledge of RBC’s Business and Functional Unit’s processes and applications Experience with content design, editing, and proofreading and using existing style guides (AP, Chicago) to create consistency in your content creation Experience with RBC technical production release requirements and policies Ability to leverage reporting tools to evaluate content effectiveness and performance and provide clear and informative reports to stakeholders Comfort working with basic web publishing tools including: HTML, CSS and Javascript. Comfort working with project management tools such as Confluence, Jira, RBC Connect What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Opportunities to do challenging work Opportunities to take on progressively greater accountabilities. #LI- Post #LI-PK Job Skills Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-05-22 Application Deadline: 2026-06-05 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.