Senior Customer Service Rep at ResourceMFG — NeverHard

Hire Dynamics is seeking Senior Customer Service Rep in a facility in South Charlotte! Job Title: Senior Customer Service Job Description: Managing the end-to-end sales order process while delivering exceptional customer service. This role serves as a key liaison between customers, sales, operations, logistics, and finance teams to ensure accurate and timely order fulfillment. Tasks to Perform: Sales Order Processing Process customer sales orders accurately and efficiently in the ERP system. Review and validate customer purchase orders for pricing, product availability, delivery requirements, and contractual terms. Enter, modify, and maintain sales orders, quotations, returns, and credits. Monitor order status from entry through shipment and invoicing. Coordinate with production, warehouse, and logistics teams to ensure on-time order fulfillment. Resolve order discrepancies, backorders, shipping issues, and invoicing concerns. Customer Service Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, and product information. Build and maintain strong customer relationships through professional and responsive communication. Handle escalated customer issues and provide timely resolutions. Communicate order updates, delivery schedules, and potential delays proactively. Cross-Functional Coordination Collaborate closely with Sales, Warehouse, Finance, and Purchasing departments. Support sales representatives with customer account management and order-related activities. Assist in coordinating special customer requirements and priority shipments. Ensure compliance with company policies, procedures, and customer agreements. Process Improvement & Reporting Identify opportunities to improve order management and customer service processes. Generate and analyze reports related to order status, customer service metrics, and order accuracy. Assist in developing and documenting standard operating procedures. Train and mentor junior customer service staff as needed. Compensation: $30-40 Available Schedules: Monday-Thursday 8am-5pm Friday 8am-12pm APPLY NOW!!!!