Senior Contract Manager at WCG International Consultants Ltd. — NeverHard

Job Description About the role Location: Remote with Regional Travel Requirement Travel Expectations: Various locations around Ottawa Region As a Senior Contract Manager, you will be responsible for managing high profile Service Provider and/or external relationships to ensure the health of the catchment performance through the organizations with the highest market share. In this role, you will take the lead position in Operations to drive performance focused activity to identify risks and opportunities, and influence change and improvement. You will also manage key relationships to ensure that services delivered are consistent with the service delivery model and policies and desired outcomes are achieved. What you'll do Direct Contract Management of a reduced number of Service Providers with higher market share Support Contract Management team with high level strategic discussions with Service Providers, and offer capacity building and coaching to Contract Managers Support Contract Managers with Service Provider dispute resolution processes Actively participate in the Performance Management Framework process, encouraging high quality support to our Service Providers Develop contracts for Contractors, conduct negotiations and audit performance to ensure contractual compliance Prepare and analyze reports and provide feedback and insights to the appropriate teams Provide expertise with regard to the contract, including identifying training needs in the network, and designing appropriate solutions Contribute to continuous improvement efforts by supporting and assisting Contractors with efficiency and effectiveness initiatives Work to continually improve organizational systems and process to maximize program efficiency, effectiveness and productivity in support of enhanced client outcomes Create a day-to-day environment of strong focus on team performance, ensuring effective coordination throughout the team Training and mentoring of staff to ensure their performance exceeds minimum Key Performance Indicator (KPI) standards Provide feedback and coaching to Contract Management team members and establish performance goals Create and maintain a positive and professional team atmosphere