Senior Business Systems Analyst at Manulife — NeverHard

As a Senior Business Systems Analyst, you will own requirements for business-critical initiatives and connect strategy with delivery for the products our customers and advisors rely on. You will lead discovery with senior stakeholders, analyze the processes and systems behind each request, and ensure solutions address the underlying business need. You will lead analysis for medium-sized initiatives from inception through benefits realization, influence scope and prioritization, resolve competing stakeholder needs, and strengthen analysis practices across the team. Success in this role requires analytical depth, confidence to challenge assumptions constructively, sound judgement in ambiguity, and a genuine interest in coaching other analysts. Position Responsibilities: Own the elicitation, analysis, and documentation of business, functional, and non-functional requirements across medium-sized initiatives. Facilitate workshops involving competing stakeholder interests and guide participants toward clear, documented decisions. Analyze complex, cross-system processes to identify root causes and opportunities to simplify work rather than automate inefficiencies. Challenge and reframe stated requirements to clarify the underlying business problem and desired outcome. Perform and guide data analysis to validate assumptions, estimate impact, and support recommendations. Define data mappings, interface requirements, and non-functional requirements for complex integration work. Partner with engineering and architecture teams to assess solution options, feasibility, and business implications. Make prioritization and value trade-offs clear to support informed scope decisions. Own the user acceptance testing and business validation approach, including entry and exit criteria, test scenarios, defect triage, and business sign-off. Maintain and improve requirements traceability, documentation quality, and analysis standards within the team. Mentor less experienced analysts and lead peer reviews of requirements and analysis deliverables. Represent the business perspective in design sessions, governance forums, and prioritization discussions. Lead post-implementation reviews to assess whether changes delivered the intended outcomes and benefits. Required Qualifications: 5–10 years of experience in business analysis and business systems analysis, including demonstrated ownership of requirements for medium-sized initiatives from inception through benefits realization. Strong hands‑on experience across the areas below, with depth in several areas and working knowledge of the others: Requirements and Analysis: Advanced elicitation and facilitation; user stories and acceptance criteria; business rules; gap and root‑cause analysis; and requirements traceability. Process Analysis: Complex cross‑system process mapping; BPMN or equivalent notation; process simplification and redesign; and exception and control analysis. Agile Delivery: Scrum or Kanban; backlog ownership and refinement; story slicing; Definitions of Ready and Done; and release or increment planning. Data and Query: SQL for independent data analysis; data modelling concepts; integration data mapping; and data‑based impact assessment. Technical Literacy: REST APIs and integration patterns; the ability to read OpenAPI or Swagger specifications; and sufficient understanding of system and data architecture to assess feasibility. Documentation and Tooling: Jira, Confluence, process modelling tools such as Visio or Lucidchart, and wireframing tools. Testing and Validation: UAT strategy; entry and exit criteria; test scenario design; defect triage; and business sign‑off. Stakeholder Engagement and Facilitation: Workshop facilitation involving competing interests; stakeholder management; presentations to senior business audiences; and scope negotiation. Proven experience owning requirements end to end, including initiatives where scope changed during delivery. A track record of constructively challenging requirements and improving the resulting business or delivery outcome. Experience mentoring or coaching less experienced analysts. Excellent written and verbal communication skills, with the ability to explain business needs, options, trade‑offs, and outcomes to engineers and senior stakeholders. Sound judgement in ambiguous situations and the ability to support decisions when information is incomplete. Preferred Qualifications: Any of the following would be an asset: Business Case and Value: Business case development, benefits definition and tracking, and cost‑value trade‑off analysis. Additional Tools: Azure DevOps, ServiceNow, Figma or other wireframing tools, and Bruno or Postman for API exploration. Reporting and Insights: Power BI, Databricks, KQL, Azure Data Explorer, and report or dashboard design. Methods and Techniques: BPMN 2.0, customer journey mapping, service design, and Lean or Six Sigma process improvement. Quality and Test Management: Xray test management, regression strategy, and accessibility requirements, including WCAG. Industry Experience: Individual insurance, annuities, group benefits, wealth, or banking; advisor‑facing or customer‑facing digital products; and policy administration or claims platforms. Risk and Compliance: Regulatory change delivery, audit and control requirements, and personally identifiable information and data protection considerations. Legacy Modernization and Migration: Mainframe‑fronting or legacy modernization programs, data migration requirements, and parallel‑run validation. Certifications: IIBA CCBA or CBAP, Certified Scrum Product Owner, SAFe, or an equivalent credential. Experience supporting regulatory or compliance‑driven delivery with fixed external deadlines. Experience supporting a modernization or platform migration program. The ability to understand the broader organizational context, evaluate alternatives, and identify overlooked opportunities. Strong presentation, relationship‑building, and interpersonal skills. Contributions to a broader analysis community through practice groups, standards development, or knowledge sharing. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our distributed team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、hr@manulife.comまでご連絡をお願いします。 Referenced Salary Location Waterloo, Ontario Working Arrangement ハイブリッド勤務 Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #J-18808-Ljbffr