Security Systems Service Technician at MacDonald Search Group — NeverHard

Job DescriptionJob DescriptionOur client is a global leader in integrated security solutions and is seeking an experienced Security Systems Technician to join their Calgary team. This is an excellent opportunity for a technically skilled professional who enjoys troubleshooting complex systems, delivering exceptional customer service, and working in a collaborative, high-performance environment. The successful candidate will be responsible for servicing, maintaining, troubleshooting, and supporting a wide range of electronic security systems for commercial customers. This role will involve responding to service calls, performing preventative maintenance, completing small projects, and providing technical expertise to ensure customer systems operate reliably and efficiently. Key Responsibilities Diagnose, troubleshoot, repair, and program complex electronic security systems. Respond to scheduled maintenance, service, and emergency customer calls. Complete system commissioning, upgrades, repairs, and replacements as required. Provide technical support and guidance to customers and field teams. Prepare accurate service documentation, reports, and job cost tracking information. Mentor and support junior technicians by sharing technical knowledge and best practices. Build strong customer relationships by delivering reliable, professional service. Qualifications & Experience 5+ years of field service experience within electronic security systems, access control, or related technologies. Strong troubleshooting and programming capabilities. Experience with platforms such as Lenel, Genetec, CCure, AMAG, Kantech, or Avigilon is an asset. Solid electrical and mechanical aptitude with hands-on experience using tools and equipment. Ability to work independently while managing multiple service requirements. Excellent communication and customer service skills. Valid driver's license required. Electronics diploma, relevant trade experience, or industry certifications are considered assets. What's in it for You Competitive compensation package. Company vehicle. Comprehensive health and dental benefits. Employer RRSP contributions. Paid time off and company holidays. Tuition reimbursement and ongoing training opportunities. Strong commitment to safety, career development, and employee growth. This is a great opportunity to join a respected organization with a strong culture focused on innovation, customer service, and supporting the success of its employees. Apply Today! MSG is committed to building diverse, high-performing teams reflective of the Canadian labour market. All qualified applicants will be considered.