SalonCentric Canada - Store Manager - Hamilton at L'Oréal — NeverHard

SalonCentric Store Manager - Hamilton, ON SalonCentric is the premier national distributor of salon professional products in the U.S. Created by L’Oréal USA in 2008 with 585 SalonCentric stores and 260 State-RDA stores in the US, the company is now expanding into Canada, beginning with Ontario and planning further growth in British Columbia and Quebec. Responsibilities Ensure exceptional customer satisfaction by providing outstanding sales service, assessing customer needs, and offering information on product features. Welcome customers into the store, address their inquiries, and actively engage with them. Drive and consistently achieve the department's sales goals on a monthly, quarterly, and yearly basis, going the extra mile to boost sales. Maintain the store in an in-stock and presentable condition, ensuring SalonCentric merchandising standards are upheld. Foster business growth by establishing strong relationships with schools, salon suites, booth/chair renters, and other partners. Stay well-informed about the products in the inventory, discuss available options, and mentor the store team to keep their product knowledge current. Process point‑of‑sale (POS) purchases and provide POS training to the store team. Cross‑sell products to enhance customer satisfaction and increase sales. Handle merchandise returns and perform stock adjustments and breakdowns as required. Develop and nurture reliable business relationships with vendors to strengthen product offerings. Lead the store team, emphasizing the importance of delivering exceptional customer service and complying with inventory control procedures. Manage the inventory ordering process to maintain optimal stock levels. Host in‑store events and training sessions in collaboration with vendors to educate customers and the store team, while enhancing brand awareness and driving sales. Qualifications And Skills Exceptional proficiency in the English language, both written and verbal. At least two years of customer service and retail sales experience, with a minimum of one year in sales, operations, financial management, and performance oversight. Demonstrated proficiency in organization and time management, efficiently prioritizing tasks and responsibilities. Exceptional multitasking skills suitable for a dynamic, high‑paced work environment. Leadership qualities, with the ability to inspire and guide a cohesive team. A self‑driven and proactive approach, eager to learn continuously and educate both the store team and customers. Swift adaptability and capability to maintain extensive product knowledge. A strong customer‑centric focus, showcasing a commitment to exceptional service. Possession of a cosmetology license is advantageous but not mandatory. A genuine passion for the hair and beauty industry, reflecting deep interest and enthusiasm. Working Conditions/Physical Requirements: the position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes; working around moving parts, carts, or machines; and occasional exposure to irritant chemicals. Our company is an equal opportunity employer, and we are committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, religion, gender, age, national origin, sexual orientation, disability, or any other legally protected status. We are also committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Our goal is to create a welcoming and inclusive environment where all employees feel valued and supported, and where everyone has equal opportunities to succeed. #J-18808-Ljbffr