Sales & Event Manager - fig&lemon Catering at Carmen's Group — NeverHard

Create Unforgettable Experiences Wherever the Celebration Takes You Fig&lemon is more than a catering company—we’re curators of beautiful, delicious, and memorable experiences. As a premier off-site catering brand, we bring distinctive, elevated dining to weddings, corporate events, celebrations, and gatherings across Hamilton, Niagara, and Southern Ontario. From rustic barns and wineries to private residences and unique event spaces, our passionate team transforms ordinary moments into extraordinary memories through exceptional food, personalized service, and thoughtful attention to every detail. As part of Carmens Group—an entertainment and hospitality leader with over 40 years of creating extraordinary moments—you’ll join a team dedicated to exceptional service, genuine connection, and creating memories that last a lifetime. Why Work for Carmens Group? Career coaching & growth Great Place to Work Certified (2022-2024) Named Best Workplace in several award categories: Most Trusted Executive Teams Best Places to Work in Hospitality & Retail Best Places to Work in Canada Best Workplaces for Women Best Workplaces for Mental Wellness Perks & Benefits Pay on Demand – get paid when you need it Global Hotel Discounts for your travels Comprehensive Group RRSP & Health Benefits Quarterly Incentive Plan Staff discounts at our restaurants Wellness programs & staff events Employee recognition programs celebrating your achievements and milestones Referral bonuses when you bring great talent to the team Safe, inclusive and supportive workplace culture Join a company that values your growth, wellbeing, and passion, where your career is supported every step of the way. Position Details: Job Type : full-time, permanent Vacancy : This posting is for an existing vacancy Compensation : $60,000 - $70,000 base salary AI Disclosure : Your application will be reviewed by our hiring team – we do not use artificial intelligence in the screening or selection of applicants for this position. What You Will be Doing: As a Sales & Event Manager, you'll play a key role in creating exceptional culinary experiences. From the first client inquiry to the successful execution of an event, you'll combine your passion for hospitality, sales expertise, and attention to detail to build meaningful relationships, secure new business, and bring unforgettable events to life. Your responsibilities will include: Actively pursuing and securing new catering bookings through proactive sales efforts, networking, and relationship-building Conducting in-person and virtual consultations with clients to understand their vision, needs, and event goals Serving as the primary point of contact for clients throughout the sales and planning process, providing exceptional service every step of the way Conducting venue visits, site inspections, and client meetings to ensure seamless event planning and execution Building and maintaining strong relationships with clients, vendors, venues, and industry partners to drive referrals and business growth Responding promptly and professionally to inquiries, preparing customized proposals, and guiding clients through available menu and service options Creating contracts, preparing event documentation, and managing deposits while maintaining accuracy and attention to detail Leading event details meetings and coordinating logistics to ensure all event requirements are clearly communicated and executed Preparing accurate Banquet Event Orders (BEOs) and collaborating with culinary, operations, and service teams to deliver exceptional events Identifying opportunities to increase catering sales, generate new leads, and enhance the overall client experience Staying informed of hospitality, wedding, catering, and event industry trends to support innovation and business development Participating in sales initiatives, networking opportunities, industry events, and team meetings to support company goals Supporting on-site event execution as required, ensuring events are delivered to the highest standards and client expectations are exceeded This is an ideal role for someone who is passionate about hospitality, thrives on building relationships, and takes pride in creating extraordinary experiences through exceptional food and service. The Spark You Bring to Every Event 3 - 5 years of special event, hospitality or travel and tourism related experience Post Secondary education, in Business Administration, Hospitality or related field A sales or marketing degree from a recognized University is considered an asset Canadian Professional Sales Association (CPSA) or Wedding Planner Institute of Canada (WPIC) certification is considered an asset High level of attention to detail and strong organizational skills Superior verbal and written communication skills A team-oriented approach to work with strong abilities to provide and receive professional feedback for collective growth Customer service mindset as well as a high level of ethics and integrity Flexible work schedule, including evenings and weekends, to address client needs We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time. Are You Ready to Take the Lead? If you’re a passionate hospitality professional who thrives on creating exceptional experiences for guests, this is your opportunity. Apply today and help us deliver something extraordinary—together. Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview. Powered by JazzHR